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We want to migrate solarwind service desk to jira service desk

We want to migrate solarwind service desk to jira service desk

 

We have multple projects in solarwind as of now, however we want to move it to JIRA now

2 answers

Hi Sagar,

Have you checked the Atlassian marketplace yet? There’s a Solarwinds Service Desk to to Jira Service Management app that could import all your projects. The app would export all your core Solarwinds Service Desk data to Jira Service Management.

However, if you want to import records to multiple projects, you need to set up a data migration for each project. 

Also, a bid of advice: before migrating to Jira Service Management, consider what type of project you would use there: Classic or Next-gen. That’s because the app only migrates to the Classic projects; while migrating to Next-gen requires additional steps. For more details, you can check this page

Let me know if my comment was of any help.

0 votes

Welcome to the Atlassian Community!

So the main question to get started is "migrate what?".  Whatever you do, you are going to need to design and build your service desk functionality in Jira Service Management, but the other part is what data you want to migrate? 

The easiest thing to do is start clean.  Move to your new Service Desk, stop people creating new requests in the old one, and get your agents to work through and close all the open items in your old service desk.

If you want to carry things over, then you're going to need to decide what data you want to take, how to export it, then how to re-work the export into a shape that you can import into Jira (generally, this will work out to "we want open issues, we'll import them from a CSV file, one issue per line)

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