We couldn't create your project due to an unknown error.

I get the following error message when it try to create a new it service desk:

 

Hmm... we couldn't create your project due to an unknown error. Try refreshing the page to start again.
Any ideas?

7 answers

On Service Desk projects it could be caused by https://jira.atlassian.com/browse/JSD-3385

On Software Projects it may be https://jira.atlassian.com/browse/JSW-13456

Cheers

My first check would be to make sure my authentication has not expired as this would have logged you out.

thank you phil. Im still logged in. So that can't be the problem..

I assume a refresh of the page did not solve the problem either. Can you check you application logfile to see if there are any other error details recorded in there.

Disk full

I had the same problem today in my installation (in JIRA Software/Core). The reason was that no space was left on the Atlassian home directory (including /var/atlassian/application-data/jira). Freeing up disk space removed the problem, i.e. I could create the project.

I am getting the same error on the Atlassian cloud. I have the Service Desk permission and am logged in. 

Help!

I also encountered the same thing when using CentOS 6.6 + JIRA 7.1.0 (core only). It is quite frustrating. I checked my administrator privilege when logging in. Please advice.

 

 

I have this problem too on servicedesk. Use with mysql - now trial version for testing

I'm getting this error. Trial period, database PostgreSQL 9.3, in my own installation.

Web server log:

 

2016-04-14 11:59:59,677 http-bio-8081-exec-21 ERROR aruizcon 719x241x1 1tvx4sq 192.168.0.22 /rest/project-templates/1.0/templates [c.a.jira.project.ProjectCreateRegistrarImpl] The handler with id com.atlassian.jira.project-templates-plugin:apply-project-template-handler threw an exception while handling a notification about a project being created

com.querydsl.core.QueryException: Caught PSQLException for insert into "AO_B9A0F0_APPLIED_TEMPLATE" ("PROJECT_ID", "PROJECT_TEMPLATE_MODULE_KEY", "PROJECT_TEMPLATE_WEB_ITEM_KEY") values (?, ?, ?)

        at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)

        at com.querydsl.sql.Configuration.translate(Configuration.java:451)

        at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:364)

        at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:172)

        at com.querydsl.sql.dml.SQLInsertClause.executeWithKey(SQLInsertClause.java:153)

        at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageImpl.lambda$add$4(AppliedTemplateStorageImpl.java:26)

        at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$18(DatabaseAccessorImpl.java:55)

        at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:103)

        at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor$1.execute(DefaultTransactionalExecutor.java:50)

        at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.lambda$borrowConnectionAndExecute$0(JiraHostConnectionAccessor.java:62)

        at com.atlassian.jira.database.DatabaseAccessorImpl.executeQuery(DatabaseAccessorImpl.java:67)

        ... 2 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)

        at com.sun.proxy.$Proxy308.executeQuery(Unknown Source)

        ... 2 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)

        at com.sun.proxy.$Proxy308.executeQuery(Unknown Source)

        at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.borrowConnectionAndExecute(JiraHostConnectionAccessor.java:50)

        at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:40)

        at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:45)

        at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:53)

        at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInTransaction(DatabaseAccessorImpl.java:37)

        at com.atlassian.jira.projecttemplates.service.AppliedTemplateStorageImpl.add(AppliedTemplateStorageImpl.java:20)

        at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.applyProjectTemplate(ApplyProjectTemplateHandler.java:61)

        at com.atlassian.jira.projecttemplates.service.ApplyProjectTemplateHandler.onProjectCreated(ApplyProjectTemplateHandler.java:53)

        at com.atlassian.jira.project.ProjectCreateRegistrarImpl.notifyAllHandlers(ProjectCreateRegistrarImpl.java:36)

        at com.atlassian.jira.bc.project.DefaultProjectService.notifyHandlersOfProjectCreated(DefaultProjectService.java:393)

        at com.atlassian.jira.bc.project.DefaultProjectService.createProjectInternal(DefaultProjectService.java:378)

        at com.atlassian.jira.bc.project.DefaultProjectService.createProject(DefaultProjectService.java:348)

        ... 3 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)

        at com.sun.proxy.$Proxy91.createProject(Unknown Source)

        ... 3 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:136)

        at com.sun.proxy.$Proxy91.createProject(Unknown Source)

        at com.atlassian.jira.projecttemplates.service.ProjectTemplateServiceImpl.applyProjectTemplate(ProjectTemplateServiceImpl.java:173)

        at com.atlassian.jira.projecttemplates.rest.ProjectTemplatesResource.createProjectFromFormRequest(ProjectTemplatesResource.java:170)

        ... 3 filtered

        at java.lang.reflect.Method.invoke(Method.java:498)

        at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)

        ... 12 filtered

        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:154)

        ... 1 filtered

        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:68)

        ... 86 filtered

        at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:70)

        ... 16 filtered

        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:37)

        ... 73 filtered

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

        at java.lang.Thread.run(Thread.java:745)

Caused by: org.postgresql.util.PSQLException: ERROR: relation "AO_B9A0F0_APPLIED_TEMPLATE" does not exist

  Position: 13

        at org.postgresql.core.v3.QueryExecutorImpl.receiveErrorResponse(QueryExecutorImpl.java:2101)

        at org.postgresql.core.v3.QueryExecutorImpl.processResults(QueryExecutorImpl.java:1834)

        at org.postgresql.core.v3.QueryExecutorImpl.execute(QueryExecutorImpl.java:255)

        at org.postgresql.jdbc2.AbstractJdbc2Statement.execute(AbstractJdbc2Statement.java:510)

        at org.postgresql.jdbc2.AbstractJdbc2Statement.executeUpdate(AbstractJdbc2Statement.java:332)

        at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)

        at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeUpdate(DelegatingPreparedStatement.java:98)

        at com.querydsl.sql.dml.SQLInsertClause.executeWithKeys(SQLInsertClause.java:335)

        ... 245 more

2

 

Hello,

Could you resolve this problem? I'm getting the same error?

Thanks!

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