We can't create child issues. This project only allows you to create epics.

Susheela_Kushwaha May 10, 2024

Hi,

I want to create child issues under the Epic, but I can't. When I select the option to add a child issue, it only shows me a new row in read only mode with this message: 'We can't create child issues. This project only allows you to create epics.'

This problem is happening across the whole Jira Site.

Does anyone have any idea why this is happening?

Lumen SRE.jpg

4 answers

2 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2024

Hi @Susheela_Kushwaha I can see you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-38888

Someone from the Jira Support team will take a closer look and respond to that support case.

Andy

2 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

Hello @Susheela_Kushwaha 

Yours is the second post I've seen mentioning this problem.

https://community.atlassian.com/t5/Jira-questions/Cannot-create-child-issue-in-Epic/qaq-p/2694586

 

I recommend that you open a support case directly with Atlassian concerning this.

https://support.atlassian.com/contact/#/

And please report back here what you learn.

Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

Hmm...  Everything is still working normally for me in my personal Jira and in the Community Leaders sandbox.  🤔

Like Sanjog Sigdel likes this
Susheela_Kushwaha May 10, 2024

Thanks @Trudy Claspill

I will send a ticket to Atlassian. Will share the findings here.

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Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

However, I agree with @Trudy Claspill. If this is new starting today (was working before), open a support ticket.

1 vote
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 10, 2024

Hi, @Susheela_Kushwaha. No. This is not normal. This capability has been disabled by someone in your settings.

Is this a company-managed or team-managed project?  Where you resolve the issue depends on the answer to that question. It's going to be fixed in the systems settings or project settings, depending on the answer.

Best,

-dave

 

Susheela_Kushwaha May 10, 2024

Hi @Dave Rosenlund ,

It is a company managed project.

Like Dave Rosenlund likes this
0 votes
Susheela_Kushwaha May 15, 2024

This is how Atlassian support team explained and fixed the issue:

They had deployed a configuration to address the Bug , which affected some instances and caused the problem we faced.

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