We can't create child issues. This project only allows you to create epics.

[Susheela.Kushwaha]

Hi,

I want to create child issues under the Epic, but I can't. When I select the option to add a child issue, it only shows me a new row in read only mode with this message: 'We can't create child issues. This project only allows you to create epics.'

This problem is happening across the whole Jira Site.

Does anyone have any idea why this is happening?

[Andy Heinzer]

Hi @Susheela.Kushwaha I can see you have a support ticket for this over in https://getsupport.atlassian.com/servicedesk/customer/portal/59/CES-38888

Someone from the Jira Support team will take a closer look and respond to that support case.

Andy

[Trudy Claspill]

Hello @Susheela.Kushwaha 

Yours is the second post I've seen mentioning this problem.

https://community.atlassian.com/t5/Jira-questions/Cannot-create-child-issue-in-Epic/qaq-p/2694586

I recommend that you open a support case directly with Atlassian concerning this.

https://support.atlassian.com/contact/#/

And please report back here what you learn.

[Dave Rosenlund _Trundl_]

Hmm...  Everything is still working normally for me in my personal Jira and in the Community Leaders sandbox.  🤔

[Susheela.Kushwaha]

Thanks @Trudy Claspill

I will send a ticket to Atlassian. Will share the findings here.

[Dave Rosenlund _Trundl_]

However, I agree with @Trudy Claspill. If this is new starting today (was working before), open a support ticket.

[Dave Rosenlund _Trundl_]

Hi, @Susheela.Kushwaha. No. This is not normal. This capability has been disabled by someone in your settings.

Is this a company-managed or team-managed project?  Where you resolve the issue depends on the answer to that question. It's going to be fixed in the systems settings or project settings, depending on the answer.

Best,

-dave

[Susheela.Kushwaha]

Hi @Dave Rosenlund _Trundl_ ,

It is a company managed project.

[Susheela.Kushwaha]

This is how Atlassian support team explained and fixed the issue:

They had deployed a configuration to address the Bug , which affected some instances and caused the problem we faced.