We are on Atlassian Cloud. Do we need to do backups or does Atlassian guarantee storage of our data?

[ian_johnsen]

We are on Jira Cloud.

Do we need to do backups or does Atlassian guarantee storage of our data?

What is Atlassian responsible for in terms of our data?

What should we be responsible for?

We want to ensure our Jira & Confluence data is safe and secure. Other apps like Google take care of our data with Google Vault. 

I know there is a manual backup you can do, but it is manual and only stays in the cloud for 7 days....but is this necessary?

And difference with data retention between Standard vs Premium Plan?

Thanks so much!

[Jack Brickey]

My advice is to indeed do backups. We auto backup every few days and store our backup in our own cloud environment. From what I understand, Atlassian performs their own server back ups which can be use for catastrophic failures not at an individual customer data basis. Disclaimer, I do not work for Atlassian  so cannot speak for them definitively.

[Daniel Ebers]

Hi Ian,

there are discussions and considerations on this topic regularly here in Community and the general advise everytime is to do backups on your own, just for double safety and to make sure you are on the safe side.

There is an article in knowledge base on how to automate cloud backups:
https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html

The following page might also provide some useful information - at least for the question to data retention (between standard and premium) I cloud not make out any difference.
https://confluence.atlassian.com/cloud/data-storage-faq-873871367.html

How often is data backed up?

Automated Amazon Relational Database Service (RDS) backups are generated daily and retained for 30 days to allow for point-in-time data restoration. Snapshots of the primary RDS are also taken daily. Copies of the snapshot are sent to a secondary region, where they’re kept for 3 days before being deleted. RDS snapshots are encrypted at rest. 

Atlassian cloud sites don't support the use of backup data to roll back changes.

Some additional reading in form of community posts I found on the backup discussions include:

• Does Atlassian take automated backups of cloud based instances? 
  https://community.atlassian.com/t5/Jira-Core-questions/Does-Atlassian-take-automated-backups-of-cloud-based-instances/qaq-p/130745
• Jira Back-ups – What is their value and necessity?
  https://community.atlassian.com/t5/Jira-questions/Jira-Back-ups-What-is-their-value-and-necessity/qaq-p/1482021

Cheers,
Daniel

[Danny Grenzowski _Rewind_]

We built Rewind to automate your Atlassian Cloud backups and restores. Feel free to try us out for free on the Atlassian Marketplace - I'd love to hear your feedback.

Danny from Rewind