Does Atlassian take automated backups of cloud based instances?

[Neil Fillingham]

I came across this article (https://confluence.atlassian.com/jirakb/how-to-automate-backups-for-jira-cloud-applications-779160659.html) on automating backups for JIRA cloud applications.

Does this mean if a client hasn't setup an automated backup routine using the instructions provided here that no backups are being taken?

I'm assuming that the information provided here is so that clients can take their own automated backups and that Atlassian are taking backups automatically in the background with cloud based instances so that in the case of some sort catastrophic infrastructure failure on Atlassian's end they can restore clients back to where they were.

However the article here doesn't make any mention of this occurring and obviously allot of critical data ends up getting stored in JIRA (and confluence etc), so thought I'd better make sure that my assumptions are correct and that Atlassian have our backs as it were for the cloud.

[Nic Brough -Adaptavist- · Accepted solution]

Your assumption is correct - Atlassian take backups which have nothing to do with the availability of your data.  It's mostly aimed ad disaster recovery, as you suspect.

https://confluence.atlassian.com/cloud/data-storage-faq-744721620.html#DatastorageFAQ-Howoftenisdatabackedup has a bit more.

[Neil Fillingham]

Thanks Nic much appreciated.

[Nic Brough -Adaptavist-]

No problem, although I should say that that's the limit of my knowledge on the internal backup stuff Atlassian do - if you have more questions about Cloud backups, I'd have resorted to suggesting popping a question over to https://support.atlassian.com for an official answer!