Want to automatically add link to confluence page where an issue is mentioned

[Joseph Meeuwsen]

I made a page in Confluence, and within that page pasted a link to a Jira issue in a Software project. I want a link to the Confluence page to be automatically created in the mentioned Jira issue. I don't want to have to manually link to the Confluence page containing the mention.

I have enabled the Space Settings < Integration in Confluence. I am an admin for both the Confluence space and Jira project. I had it working how I wanted with a different Jira Business Management Project. Then I decided to switch my project type to a Software project, and now it's not working when I create new issues and mentions.

Why is the Confluence page not being automatically mentioned in the Jira issue?

[Joseph Meeuwsen · Accepted solution]

I tried again after about a week and it is now working as I want it to. I think maybe it sorted itself out after a few days. The Jira project was brand new when I first tried it, if that matters.

[Dave Kachman]

Just stumbled upon this post as this is happening to me. 

It was working really well as recently as a week or two ago for me... but then today I edited a whole bunch of pages on Confluence, added the //jira mentions on them... all linking to the same JIRA ticket... but when I go to the jira ticket, none of those instances are mentioned like it used to. 

I came up with these two links that describe this issue from the past (https://community.atlassian.com/t5/Confluence-questions/Jira-automatic-mentions-are-broken-in-the-new-Confluence-editor/qaq-p/1274106 and https://jira.atlassian.com/browse/JRACLOUD-73258). 

This indicates that this type of issue has happened before and was supposed to be resolved. 

I will check in on it after a couple of days like the post suggested and see if it maybe resolves itself with some background process. 

[Jack Brickey]

Hi @Joseph Meeuwsen , when I insert a Jira issue (pasted link or jira macro) there is a mention link added to the Jira issue. can you confirm your process and share screen shots?

[Joseph Meeuwsen]

1. I created a Jira issue called "An unanswered question".

2. I pasted a link to the Jira issue in my Confluence page and published the Confluence page. 

3. A screenshot of the Jira issue after step 2. No mention link was created. 

[Jack Brickey]

Is this a screenshot from the full detailed issue view, not the view you get when clicking on Kanban card. I note this appears to be a TMP project so I test that as well and it works as well…

[Joseph Meeuwsen]

I accessed the issue by clicking Issues in the left panel, then clicking the Issue Summary in the list of issues. This brought up the full detailed view, as shown here:

[Jack Brickey]

Thanks for that. If you use the link button in the Jira issue can you link to your confluence page? 

[Joseph Meeuwsen]

Yes. But my point is that I'd prefer to not have to do it manually.

[Jack Brickey]

Understand. I just wanted to see if there was some permissions issue. I haven’t run into this but will see if I can determine the cause with a bit more research.