I’m trying to reduce our monthly JIRA licensing costs. We currently pay for a 50 user license on Demand instance of JIRA. We have about 22-25 people that really need to actively work in JIRA, day-to-day. We could get by with 25 user license and save some money.
We also have about 10 associates that want insight into JIRA. They just don’t need to edit, comment on, or create issues. They solely want some insight into the projects and issues.
Is there a way I can get these 10 associates access to looking at JIRA without consuming a license? I did look at the Read Only User option but that requires a license and the Anonymous user does not. I have no idea how to create the Anonymous user hierarchy and if that would meet my goal, if possible.
We use the Default Permission Scheme for our projects. I assigend the 'Browse Projects' permission to the Group (Anyone). This works, but now anyone in the worlrd could access our OnDemand instance of JIRA and see issues and projects.
I then removed that Permission and created a new Group called TEST. I assigned the 'Browse Projects' permissions to the Group (TEST). I added one person to the group Test without that person having application access.
The person could login but they could not browse projects like the Group Anyone could before. I'll admit, I'm probably missing something here but it seems funny that I can let the world browse our issues/projects, but not a small subset of employees.
What am I doing wrong?
This add-on allows interaction with JIRA tickets (in the form of a help desk) without licensing those users (accomplished using the API): https://marketplace.atlassian.com/plugins/helpdesk.helpdesk-for-jira/server/overview
Look into the JIRA REST API calls. You can use these to pull out currently opened issues. I just set up a page on ours that lists all open issues for our JIRA service desk, so those who are going to be submitting a ticket (not a license holder) can see if their issue has actually already been submitted by another.
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