Verification email not received

[Yunus Emre Halil]

I have a business email:  but i can not login with this email. When i try to login with microsoft, i could not get any confirmation mail in my junks or any mail box. Can you check this?

[Andy Heinzer · Accepted solution]

Hi @Yunus Emre Halil 

I found there was a suppression on your address.  This was caused due to a bounced message from your mail server of:

550 5.4.1 Recipient address rejected: Access denied. [AMS1EPF0000004D.eurprd04.prod.outlook.com 2024-02-15T14:12:55.167Z 08DC2C5F1E1EA7D6]

This particular bounce message is known to happen on Office365/Outlook clients.   I have cleared this suppression from our side. We have a guide over in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community that I recommend following in order to prevent this particular bounce happening again in the future.

[Yunus Emre Halil]

Thanks, all good now.

[Nikola Perisic · Accepted solution]

Welcome to the community @Yunus Emre Halil !

Correct me if I am wrong, you are not receiving any verification emails? This can be due to your address being on the supressed list from the Atlassian side.

This is the reference: https://community.atlassian.com/t5/Bitbucket-questions/Verification-email-not-received/qaq-p/2507648

I will tag Atlassian here for a higher visibility.

If you do not get an answer soon, you would need to raise a support ticket for Atlassian to unblock your address.

The support link: https://support.atlassian.com/contact/#/

[Simon Isaac]

This email address is not receiving a verification code:

[redacted]

Could you remove the surpression as well?

[Andy Heinzer]

@Simon Isaac I found there was a suppression on that account.  There was a bounce message response of

550 5.4.1 Recipient address rejected: Access denied. [AMS0EPF000001A1.eurprd05.prod.outlook.com 2024-06-21T08:17:15.902Z 08DC8C8602A44A23]

This particular error message is something that the mail server on your end can be doing to cause this.   We have a guide in Unblocking Office365 emails for Atlassian Cloud - Atlassian Community that I'd recommend following in order to prevent this from happening again in the future.