I am trying to give my users the ability to mention another user in a reply email (used to update the comments on an issue). So user A will @mention user B in the comments, which drives an email to user B.
If user B is out the office and wants to reply by email and mention user A then I think they have to format the message as [~user B], but I am wondering if it is possible to do something like @User B in the email body?
This is more friendly to my end-users that are not going to remember a square bracket tilde option.
Thanks for any advice/suggestions
There was a feature request regarding this in https://jira.atlassian.com/browse/JRA-31111 but it was closed as won't fix, so you might want to create a new one or keep using the workaround
Another possible solution would be use some third-party plugins to apply regex and edit the incoming mail messages, like JEMH.
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