Using @mention in a reply email

I am trying to give my users the ability to mention another user in a reply email (used to update the comments on an issue).  So user A will @mention user B in the comments, which drives an email to user B.  

If user B is out the office and wants to reply by email and mention user A then I think they have to format the message as [~user B], but I am wondering if it is possible to do something like @User B in the email body?

This is more friendly to my end-users that are not going to remember a square bracket tilde option.

Thanks for any advice/suggestions

 

 

1 answer

1 accepted

There was a feature request regarding this in https://jira.atlassian.com/browse/JRA-31111 but it was closed as won't fix, so you might want to create a new one or keep using the [~user] workaround sad

Another possible solution would be use some third-party plugins to apply regex and edit the incoming mail messages, like JEMH.

Cheers!
Teilor

thanks for the feedback Teilor.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

784 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you