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User unable to comment on ticket

i have a user that's unable to add comments.  Prior to the new jira issue view, the user didn't have any problems.  The work-around for the user has been to go back to the old view in order to add comments. 

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Jack Community Leader Sep 16, 2019

so just a single user cannot comment in the new issue view but they can in the old issue view? that seems quite odd. assuming the above is accurate I would reach out to Atlassian Support.

no other users have reported the same issue. I'll create a ticket with support 

another thing, this only happens when they include images w/ the comments. 

Jack Community Leader Sep 16, 2019

ah. ok that last bit is important. I have seen others reporting inability to save a comment with an image in the new Jira issue view. I have seen this as well but could not reproduce. I think there is a 'bug' around this TBH.

Like Tyrone Fain likes this

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