User timesheet not open error

[Wang Lili]

Trying to log work in Tempo timesheets, but keep receiving a user timesheet not open error regardless of the date I choose. What could be the issue? (Company Jira administrators are also not aware of what could be causing the error.)

Screen Shot 2015-06-25 at 4.29.23 PM.png

Screen Shot 2015-06-25 at 4.29.23 PM.png ‏30 KB

[Tempo Support - Do not use]

Hi Jay

Glad this could be resolved.

Best regards,

Heiða Dóra

Tempo Support

[Jay Chu]

I also encountered this problem

[Heiða Dóra Jónsdóttir]

Hi Want Lili and Jay Chu

Sorry for the late reply but as this has only been tagged with JIRA tags, we (Tempo) did not receive any notification regarding this question. 

Could it be that the users who can not edit their timesheets have sent the period for approval and that it has already been approved? After the period has been approved any dates within the approved period can not be edited.

Please let me know if this is the case. If this is not the case please inform me what Timesheets and JIRA versions you are operating on. If you wish to share sensitive information, please create a customer support ticket within our support system at: https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support

For more information on timesheet approvals please see: https://tempoplugin.jira.com/wiki/display/TEMPO0713/Timesheet+Approval+Process

Best regards,
Heiða Dóra
Tempo Support

[Jay Chu]

Thank supporter! i resolved my issue

[Ender Akgün]

Hi Jay,

Can you explain how you resolved this?