Trying to log work in Tempo timesheets, but keep receiving a user timesheet not open error regardless of the date I choose. What could be the issue? (Company Jira administrators are also not aware of what could be causing the error.)
Screen Shot 2015-06-25 at 4.29.23 PM.png
Hi Want Lili and Jay Chu
Sorry for the late reply but as this has only been tagged with JIRA tags, we (Tempo) did not receive any notification regarding this question.
Could it be that the users who can not edit their timesheets have sent the period for approval and that it has already been approved? After the period has been approved any dates within the approved period can not be edited.
Please let me know if this is the case. If this is not the case please inform me what Timesheets and JIRA versions you are operating on. If you wish to share sensitive information, please create a customer support ticket within our support system at: https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support
For more information on timesheet approvals please see: https://tempoplugin.jira.com/wiki/display/TEMPO0713/Timesheet+Approval+Process
This approach requires you to have the JIRA administrative rights. The main aim of this article is to help you achieve an organized, easy-to-maintain workflows in your JIRA instance thereby, reducin...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs