User timesheet not open error

Trying to log work in Tempo timesheets, but keep receiving a user timesheet not open error regardless of the date I choose. What could be the issue? (Company Jira administrators are also not aware of what could be causing the error.)

Screen Shot 2015-06-25 at 4.29.23 PM.png

5 answers

This widget could not be displayed.

Hi Jay

Glad this could be resolved.

Best regards,

Heiða Dóra

Tempo Support

This widget could not be displayed.

I also encountered this problem

This widget could not be displayed.

Hi Want Lili and Jay Chu

Sorry for the late reply but as this has only been tagged with JIRA tags, we (Tempo) did not receive any notification regarding this question. 

Could it be that the users who can not edit their timesheets have sent the period for approval and that it has already been approved? After the period has been approved any dates within the approved period can not be edited.

Please let me know if this is the case. If this is not the case please inform me what Timesheets and JIRA versions you are operating on. If you wish to share sensitive information, please create a customer support ticket within our support system at: https://tempoplugin.jira.com/wiki/display/JTS/Getting+Help+and+Support

For more information on timesheet approvals please see: https://tempoplugin.jira.com/wiki/display/TEMPO0713/Timesheet+Approval+Process

Best regards,
Heiða Dóra
Tempo Support

This widget could not be displayed.

Thank supporter! i resolved my issue

This widget could not be displayed.

Hi Jay,

Can you explain how you resolved this?

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

78 views 1 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you