Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User not available as assignee

I start with jira 1 week ago with free plan.

I configured to create tasks from email. And now I ran into a strange problem. If the task was created through an email, then I cannot assign it to one of the users. This user is not in the list for assignment in this scenario. But if you create a task from Jira interface, then this user is visible.
I looked through all the rights, one is the same for all users.
Help, please, I do not understand what to do?

1 answer

1 accepted

0 votes
Answer accepted

Hello ak,

Welcome to Atlassian Community!

Just for us to better understand and help you with this issue, we need more details about the project.

Is this a next-gen or a classic project?

If it's a classic project, can you go to your profile settings and disable Jira labs (new issue view)? After that, please test assigning an issue to the user.

When did this issue start?

Is it happening for all projects?

Is it happening when someone else tries to assign the issue to this user?

Regards,
Angélica

Thanks, Angelica, The question is closed, because the next day everything worked

Like Angélica Luz likes this

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you