User does not have use permission

I have a new installation of JIRA running. Previously I was able to login just fine with my Active Directory username and password. Seems now I cannot login and I get a message in the Atlassian-Jira-Security log "username is not authorized to perform to login for this request" and "username tried to login but they do not have use permission or weren't found."

This was working. I can't login as my account which should have admin permission. So no login works right now as this is a new installation.

..Alan R

2 answers

1 accepted

0 votes
Accepted answer

Seems your permissions are gone somehow. Do you have an internal admin account? If so, login with that and make sure the AD integrations works fine.

If the internal admin account is gone, try this:

Sir- thank you for that info! Please note I was only tasked with installing this software as the domain admin, I never used this before. I got the local JIRA admin user and was able to login once I remembered the password. Ran the directory test on my account and get "Test get users memberships: failed.

I try to ad my account to JIRA-Administrators but it gives error "users directory is read-only". JIRA-Administrators is a JIRA group not in AD. So I am confused about what JIRA is using for users. It is set for AD. Do I need to set up a JIRA-Administrators in AD?

This will eventually be turned over to developers but I am hesitant on changing the AD connector to read write which gives developers the abilty to change things in AD.


0 votes

Heya Alan,

So somehow your JIRA Admin Permission is gone, If I'm not mistaken that to put a user on AD side in the JIRA Groups, your LDAP configuration is have to be "Read-Only with Local Groups". This will make you able to include groups on the JIRA side while no doing any changes in the AD side.

If this is not possible, I think you have to include or create a group called jira-administrator on the AD side and register the username inside the group.

You may check this docu for details

Hope this could help you.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,084 views 4 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you