User cannot see issues assigned to him by the project administrator

I have assigned a certain user several issues in a project and can see those assignments when I login.  The user is not able to see this project or the issues and the status page after login says you have no issues assigned to you, have a nice day.   The user is in LDAP.  I've checked the user and he is set up with the same permissions and many other JIRA users.  What am I missing?

1 answer

0 vote

Check the user matches the rules in the permission scheme. 

As an admin, go to the project, look for the permission scheme and descend into it.  What exactly does it say for "browse project"?  (It'll be something like Role: Users, Role: developers, probably, but you do need to check).  Then, look at the user - you'll find their account does not match that permission rule

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Amir Kazemi
Posted 3 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

15 views 0 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you