The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

User can't log in

Audra Bonacki
Contributor
October 25, 2019

I have set up a user several times now. No matter if I set a password or have the system set one, they cannot log in and I cannot log as them using their username and password I assigned. What is wrong, never had this issue before!

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Nir Haimov
Community Champion
October 27, 2019

Hi,

Are there any additional errors in the logs?

Maybe the users exist twice?

Check also in the database records that the user not exist twice (not only from the UI)

Audra Bonacki
Contributor
October 28, 2019

Hi, I opened a ticket with support. I can't see anything in the logs but I'm also not sure what to look for. I don't have access to our database but I'll have our Server Ops team look. Thanks for the ideas!!