Use JNDI connection with Groovy in Service Desk workflow


I have a groovy script in the post function of the Create transition that connects to an external DB through JNDI using the below code.

import javax.naming.Context
import javax.naming.InitialContext
import javax.sql.DataSource
37> Context initContext = new InitialContext()
38> Context envContext = (Context)initContext.lookup("java:/comp/env")
39> DataSource ds = (DataSource)envContext.lookup("jdbc/MyDS")

It works perfectly if I create the issue using the normal JIRA interface.

But it gives me the below error when I create the issue from the Service Desk interface

/servicedesk/customer/portal/14/create/167 [scriptrunner.jira.workflow.ScriptWorkflowFunction] Script function failed on issue: PROJ-xyz, actionId: 1, file: 
javax.naming.NoInitialContextException: Cannot instantiate class: 
[Root exception is java.lang.ClassNotFoundException:]
Caused by: java.lang.ClassNotFoundException:
at com.sun.naming.internal.VersionHelper12.loadClass(Unknown Source)
at com.sun.naming.internal.VersionHelper12.loadClass(Unknown Source)
... 1 more

Is this a compatibility issue between the Script Runner and Service Desk?



2 answers

That code throws the same error when run through the script console, so although service desk seems to often cause problems, I don't see it's the cause this time.

What version of JIRA is it?

JIRA 6.3.10, SD 2.3.3, Script Runner 3.0.9

I thought it was the SD given that if I open the issue through the normal interface the script works.

I use the same code in many other groovy scripts that I run in other workflows, and all of them works, the only difference here is the SD... !!

What do you think it can be the reason?

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