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Update multiselect custom field using Automation for JIRA in cycle

We have automation that looks like this:

for {items} {

for {items} {

"update": {
"customfield_X" : [
"add": { "value":items }



I.e. we update the same issue in cycle - adding values to multipicker CF.

The issue is - update is just launching the update procedure, as the result some updates are running in parallel. And not all values from {items} list are in CF.


{A, B, C} in list

{A, C} - in CF as the result.

Issue history contains:





so the first update was completed before the second started

but the second update wasn't completed as the third started.


Is the any known solution?


Thanks in advance,


1 answer

0 votes

Hello @Alex Kiselev ,

Thanks for reaching out, and I am having some difficulty recreating the rule you are using with the details provided.

Can you grab a screenshot of the rule configuration page, and include the full syntax of the JSON as you have it formated for the Edit issue action, so I can get a better understanding of how you have this setup? 

I am particularly interested in the "For" section as well as the full syntax for the edit action JSON.   i.e. for the "For" section, are you using  "Advanced Branching" and setting a smart value, and what is the smart value you set, or are you using a "Related issues" branch rule referencing the current issue?


Hello @Earl McCutcheon 

Thank you for the help.

Actually, we have found the solution:

we use API calls for update operation with the "Wait for response" option instead of Update field action in the rule.


Best regards.

Like Earl McCutcheon likes this

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