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Update Resolution

Danielle Cantrell
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 02, 2023

I'm trying to update the resolution in the workflow.  I used to be able to do that in a post function in the transition but it appears that I can no longer do that.  Basically I have a ticket where resolution is marked as done but we had to reopen it for further work but I can't seen to get rid of the "done" resolution no matter how I move the ticket through the workflow.

1 answer

1 accepted

2 votes
Answer accepted
Esther Strom
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 02, 2023

Hi, @Danielle Cantrell  - welcome to the Community! Can you post some screenshots of your postfunction options? I've checked on two different instances and I still see the option to clear a field value.

post1.pngpost2.png

Danielle Cantrell
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 11, 2023

I was able to fix it.  Thank you for your help

Esther Strom
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 11, 2023

I'm glad you got it figured out, @Danielle Cantrell . If this answer helped, please consider marking it as Accepted so other users can find it when searching with similar questions. Thanks!

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