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I've got an Insight Schema that contains several objects relating to the organization:
And I've got Jira set up to display certain information about an employee on the Issue page when an issue is raised from the portal:
However, as you can see, when I change the Reporter on the issue, the linked Insight object doesn't change. I've tried configuring the IQL to be both currentReporter() and ${reporter}, but it never updates.
Does anyone know if there's something additional that needs to be setup here to make this update?
Hi @Nathan Allen and welcome to the community!
Think of Insight field similar to an issue link. This is not something that natively updates on its own. However, this can be addressed through automation. The rule could look something like this:
Thank you! I don't think I need action to clear it out since my field only allows one object, but for anyone else looking later, this was what my final rule looked like. I'm matching based off of a referenced field for the Jira User.
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