Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Unintended Notifications for Internal Comments

Rakeem Bean January 9, 2025

When my team or I add an internal comment to an issue in Jira, all users associated with the ticket—Reporters, Participants, and Watchers—are receiving notifications. To my knowledge, Reporters should not receive notifications for internal comments.

Question:
How can I troubleshoot this issue to ensure internal comments only notify the appropriate audience?

1 answer

1 vote
Derek Fields _RightStar_
Community Champion
January 9, 2025

You need to look at your Notification Scheme. It is probably set up so that Reporters get notified on comments. One thing to keep in mind is that if the Reporter is a Jira user (not a Customer), they will get the notifications even though it is internal. As long as they have Browse Projects permission to that project, they are treated as a regular Jira user and get regular Jira notifications.

 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
atlassian, team '25 europe, atlassian event, barcelona 2025, jira, confluence, atlassian intelligence, rovo, ai-powered collaboration, developer tools, agile teams, digital transformation, teamwork solutions, atlassian conference, product announcements

🌆 Team '25 Europe registration is now open!

Join the largest European gathering of the Atlassian Community and reimagine what’s possible when great teams and transformative technology come together. Plus, grab your Super Fan ticket now and save over €1,000 on your pass before prices rise on 3 June.

Register now
AUG Leaders

Atlassian Community Events