Uninstall option for add-ons not available

What I'm looking to achieve is the removal of a user associated with an add-on. The user is associated with the Smartesting Zest plugin in an on-demand instance. I presume that uninstalling the add-on will remove the user - or at least allow me to remove its access to JIRA.

In Administration > Add-ons > Manage add-ons there is no option to uninstall it, only one to disable it. This leaves the user unable to be dropped from access (and so taking up a licence).

Is this the right way to remove the user and if so why is there no option to uninstall the add-on?

Brendan

2 answers

1 accepted

Yesterday I went to re-enable this add-on for someone who wanted to evaluate it. The uninstall option now appears, right next to the enable button. As it's an on-demand instance, perhaps something was changed and if so - thank you!

1 votes

Some addons are locked in place in OnDemand, you need to remove the addon via your OnDemand management account - if you go that way and it still persists, you'll need to raise this with OnDemand support.

Thanks Nic, but we couldn't find that option in the OnDemand management account. I should add that the uninstall button doesn't appear in the Manage add-ons for any of them under JIRA admin.

But to get to the root of the problem - we can't get rid of the user associated with the plugin, even though the plugin is disabled and not used (from what I've checked). That's what I'm looking to solve. The mouse-over message on anything to change or remove the user is 'You cannot modify a system administrator'. Interestingly the user isn't listed under administrators.

I think this one really does need to go to OnDemand support - if there's no un-install in your account, I've got a feeling that you can't remove it completely without at least a restart of JIra, which needs Support...

Joe Wai Tye Atlassian Team Jun 18, 2014

Hey Brendan, just a check, but what is the username of that user? If it's 'sysadmin', then it's an internal admin account for Atlassian to use when helping to manage the OnDemand instances.

Hi Joe, the username is 'addon_com.smartesting.zest.jira-plugin'. So no luck there I guess.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot