What I'm looking to achieve is the removal of a user associated with an add-on. The user is associated with the Smartesting Zest plugin in an on-demand instance. I presume that uninstalling the add-on will remove the user - or at least allow me to remove its access to JIRA.
In Administration > Add-ons > Manage add-ons there is no option to uninstall it, only one to disable it. This leaves the user unable to be dropped from access (and so taking up a licence).
Is this the right way to remove the user and if so why is there no option to uninstall the add-on?
Thanks Nic, but we couldn't find that option in the OnDemand management account. I should add that the uninstall button doesn't appear in the Manage add-ons for any of them under JIRA admin.
But to get to the root of the problem - we can't get rid of the user associated with the plugin, even though the plugin is disabled and not used (from what I've checked). That's what I'm looking to solve. The mouse-over message on anything to change or remove the user is 'You cannot modify a system administrator'. Interestingly the user isn't listed under administrators.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot