Unable to trigger the rule for multi-select field change

[Prasad Shiraskar]

I'm writing a rule to trigger whenever there's a new value selected in the multi-select field. I tried using this smart value {{fieldChange}} but still no luck. Here's the screenshot.

Please note that since it's a multi-select field... the requirement would be to trigger the rule whenever a new value is saved to the field. That's the reason I'm using the If-Else block.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Prasad Shiraskar , you need to use ID of the option. I just tested following automation and it works correctly for multichoice select field:

[Prasad Shiraskar]

Hey @Martin Bayer _MoroSystems_ s_r_o__ How do I get the ID of the option?

[Prasad Shiraskar]

Hey @Martin Bayer _MoroSystems_ s_r_o__ I was able to get the ID of the option.

But it's not executing the "ELSE" part.. it's just executing the "IF" part even if the field changes to the other value which is mentioned in the "ELSE" part.

Here I want to trigger different email each time a new value is added to the multi-select field on the issue.

- Prasad S.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Prasad Shiraskar , can you share your current configuration? I will check it and let you know :)

[Prasad Shiraskar]

Hi @Martin Bayer _MoroSystems_ s_r_o__ Thanks for your response. Please see the screenshot of our configuration.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @Prasad Shiraskar condition looks fine, but I think you need to use {{fieldChange.to}}, not {{fieldChange}}.

Can you try it?

[Prasad Shiraskar]

Hey @Martin Bayer _MoroSystems_ s_r_o__ I tried your suggestion but it's still not executing the "ELSE" part.. it's just executing the "IF" part even if the field changes to the other value which is mentioned in the "ELSE" part. I even tried to change the condition from "contains" to "equals". This time the rule did not execute even once.

I want to trigger different email each time a new value is added to the multi-select field on the issue.

Please help

- Prasad S.

[Vikrant Yadav]

@Prasad Shiraskar Check it , if it helps :- https://community.atlassian.com/t5/Automation-questions/Setting-a-multi-select-field-based-on-the-parent-Jira-Project-on/qaq-p/1487997

"customfield_11448" : [ { "value": "option1" }, { "value": "option2" } ]

or

"customfield_11448" : [ { "id": 10112 }, { "id": 10115 } ]