Unable to set new customer as reporter with Automation

[Luis Martinez]

Hello, 

I've had this working for a while but recently this stopped working and I am curious to know if others might have an alternative solution. I've created an automation that will extract and email from the body of an issue and save it as a custom variable that is then used to register the email as a new customer. The data is then re-fetched in order to set this newly created customer as the reporter in the issue. This worked without issue. However, recently we've been getting an error that states the user is inactive for the new customer and therefore it cannot be set as the reporter. Does anyone know how to resolve this or if there may be a better way to put this automation in place? 

Thanks! 

[Alex Koxaras _Relational_]

Hi @Luis Martinez 

I would check if the user is indeed deactivated (most likely he/she is) and activated again. Is the customer and internal user (meaning does he has a jira license) or is a portal only customer?

[Luis Martinez]

These are created as portal only customers. I am able to set them as the reporter manually after the automation runs. Seems to only be an issue when the automation tries to set it as the reporter.