Unable to send to send email via automation

[Fatoumata Siga Coulibaly]

We have issues with the automation whenit comes to sending emails to the customer. 

Above is a screenshot of the errors we have.

[Mohamed Adel]

Hi @Fatoumata Siga Coulibaly 

the logs shows that the automation is not expected because it doesn't meet your condition"the issue status = Cloture" , you need to use {{issue.status.name}} or  you can use another condition called Issue Field condition and use status instead 

[Fatoumata Siga Coulibaly]

Hello i tried that but it is still not working, the issue is when it gets to the step where it has to send the email but the customer does not receive anything.

[Mohamed Adel]

@Fatoumata Siga Coulibaly  please explain the email action and the logs actions to see more details 

[Margo]

Hi @Fatoumata Siga Coulibaly 

could you expand one of the lines?

BR,

Margo