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Unable to send to send email via automation

Fatoumata Siga Coulibaly
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 26, 2023

issue with automation sending emails.png

We have issues with the automation whenit comes to sending emails to the customer. 

Above is a screenshot of the errors we have.

2 answers

0 votes
Mohamed Adel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2023 • edited

Hi @Fatoumata Siga Coulibaly 

the logs shows that the automation is not expected because it doesn't meet your condition"the issue status = Cloture" , you need to use {{issue.status.name}} or  you can use another condition called Issue Field condition and use status instead 
Screenshot 2023-09-26 at 2.33.59 PM.png

Fatoumata Siga Coulibaly
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 26, 2023

Hello i tried that but it is still not working, the issue is when it gets to the step where it has to send the email but the customer does not receive anything.

Mohamed Adel
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 26, 2023

@Fatoumata Siga Coulibaly  please explain the email action and the logs actions to see more details 

Hi @Fatoumata Siga Coulibaly 

could you expand one of the lines?

BR,

Margo

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