Unable to see Team timesheet and add permissions to Tempo team


We created 4 teams in Tempo and just created a 5th but we are unable to access the timesheet view for the team.

Also, we are unable to add permissions to this new team (assume this could be the problem). The input field allows us to type in a user and group but will not permit us to save the value that's entered.

Our global permissions for Tempo all reference the administrator group.

Any ideas?

Kind regards,


3 answers

1 accepted

0 votes
Accepted answer

Hi Gareth,

To view the Team timesheet, you need to be Team lead or have the "Approve Timesheet" permission for the Team. (See also https://tempoplugin.jira.com/wiki/display/TEAMS/Configuring+a+Teamand child pages).

As you can not edit the Team permissions, can you confirm if you have the "Service Desk" plugin installed. This plugin can cause this problem and Atlassian has informed us that they will release a fix for it after the weekend.

As a workaround, in case you have this plugin, disable it while editing the Team permissions.

Kind regards,


Hi Guys,

Yes the Service Desk plugin was installed. As we're not using it, I've disabled it for now.

Thanks for your help.


Hi Susanne

I have the same problem and i could not fix it. Service Desk was to try out installed but i disabled it and the permissions are still fuzzy .. any idea ? We have Jira onDemand, should i contact the Jira Support ?

best regards


Hi Gareth, do you have JIRA Service Desk installed?

Hi Marc,

can you give me some more information about the problem you have. Is it connected to the Team permission, accessing the Team Timesheet or the data displayed in the Team Timesheet.



Hi Susanne

Got the Answer in the new Timesheet version there is new the permission level on a Project means i had to set that under projekt -> administration -> roles ..


@Marc van Nuffel, which permissions did you set under the Project?  Can you provide the exact steps?  I'm having the same issue.  




Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

46 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you