I was able to setup a link between my JIRA Service Desk project and a Confluence space. I am also able to search the KB after the issue is created from the view issue screen. There are 2 things that I see missing. 1. Why can't I search the KB BEFORE I create the incident? Suppose I find the answer and want to immediately have access to the information before I create the incident? 2. How can I create a link between the Confluence article and the Service Desk incident after I click on Search Knowledge Base from the view issue screen? I can search but see now way to "link" the article back to the incident.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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