Unable to recognize the custom field(person)

[Rodriguez_ Jhon Ronald]

Unable to recognize the custom field(person) when creating a child ticket

Automation to create child ticket

Auto created for child ticket was successful but the custom field does not recognize for person.
other custom field like text was ok.

[Alex Koxaras _Relational_]

Hi @Rodriguez_ Jhon Ronald 

What do you mean that it's unable to recognise it? You mean when you create a child issue that field doesn't get populated with the value from it's parent? Or that it displays the whole JSON string, instead of the display name?

[Rodriguez_ Jhon Ronald]

It displays the whole JSON string, instead of the display name

[John Funk]

Hi Rodriguez,

Check the context for the custom field to see if there is anything restricting it. 

Next, check the name to be sure you typed the name of the field EXACTLY has it is created (it is case sensitive).

Finally, try using the ID for the custom field instead of the name. It would look like:

{{issue.customfield_10456}} where 10456 is the ID of the custom field. You can find that while you are looking at the context for the field by looking at the URL address - it will be at the very end.