I need to "Configure email request types" under email-settings for a JIRA Service Desk project (project W). However, the "Configure email request types" option under ... does nothing. In another project (project C), it does what it's supposed to do, allowing me to choose the request types for each email account. Is this a permissions problem or something else? If it is a permissions problem, which permission do I need?
In project W the buttons for Edit and Disconnect for one of the two connected email accounts are greyed out, but in project C they are available.
Aha. I've got past that roadblock. The Request Type which had previously been configured for email was linked to an Issue Type which had been removed from the project. Once this Issue Type was added back to the project, the above problems went away. Now, however, I can only choose this one Request Type under "Configure email request types". What do I need to do to choose a different Request Type?
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