Unable to log a bug with JIRA: no permission to assign issues

[Roel Vlemmings]

I was trying to log a bug with JIRA regarding Jira Software Cloud at https://jira.atlassian.com. 

However, when I try to submit the bug it throws an error saying that my user does not have permission to assign issues. I am a JIRA site administrator for our cloud instance.

Not sure where to go from here. Does anybody know how to either get this permission or if if there is an email address for JIRA support so I can ask about this?

[Walter Buggenhout]

Hi Roel,

Try this link: https://support.atlassian.com/contact/#/

[Ignacio Pulgar]

Hi Walter,

That's a good link to save as a favourite/bookmark.

Please, welcome a little bit of well-intentioned feedback:

Opening a ticket with Atlassian Support should be limited to issues with no feasible solution.

In this case, it seems to be a lack of permission, which can be solved by the user, with a good pointer from the community.

If, after having tried to solve the problem by all available means we cannot find a solution or seems to be a bug, then it's OK to suggest opening a ticket with Atlassian Support.

Best regards.

[Walter Buggenhout]

Thx for the well intentioned feedback, @Ignacio Pulgar. I interpreted Roel’s question otherwise: I don’t think he was having an issue with assigning issues in his Jira instance, but got stuck trying to create an issue directly on JAC. I don’t think he even mentioned the bug he was trying to report. Hence the link to the support url ;-)

[Ignacio Pulgar]

Oh, I understand the misunderstanding. 😉

Kind regards

[Ignacio Pulgar]

I've just understood the problem here!

You were absolutely right; there's no way to open new Bugs directly in jira.atlassian.com so your response directing the user to Atlassian Support was indeed the right one.

I've finally re-visited this question because of this other one rang a bell.

Apologies for my misunderstanding.

Regards

[Ignacio Pulgar]

Go to the Permission Scheme of the project where you are trying to create the issue and ensure you get the Assign Issues permission (typically by adding your user account to the relevant roles in that project).

Note that being a Jira Administrator doesn't mean you have all permissions in all projects.

However, as I like to be a all-powerful Jira Admin, I usually:

1. create a group named 'super-admin'
2. add my user account to 'super-admin' group
3. edit every Permission Scheme to add the 'super-admin' group to all permissions
4. add the group to all global permissions

Hope it helps

[Ignacio Pulgar]

This answer doesn't apply to this case. I misunderstood the problem.