Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,295,093
Community Members
 
Community Events
165
Community Groups

Unable to find SLA option in project

I am project lead for one Jira Project but still unable to find the SLA option anywhere.

3 answers

0 votes
Cony Sanz I'm New Here Jun 04, 2022

This is more of a questions than an answer. Is this still the same as of 2022? If I'm using Jira Software project, I can't use SLAs? Thanks!  

SLAs can be managed by Project Admins or Jira admins.  If you are a project lead, but not a project admin then you cannot manage SLAs.

Learn more: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

I am the project admin. :(

0 votes
Jack Brickey Community Leader Feb 03, 2020

SLAs apply to Jira Service Desk not Jira Software or Core. Are you working w/ JSD project? What do you see under Project settings?

issue types

component

version

work flow etc.

screen 

roles

Jack Brickey Community Leader Feb 03, 2020

So it appears that you are on a Jira Software project not a JSD project. SLAs do not apply to JSW projects w/o some addon to offer such a solution.

Suggest an answer

Log in or Sign up to answer
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you