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Unable to find SLA option in project

k.jibin.m
k.jibin.m Feb 03, 2020

I am project lead for one Jira Project but still unable to find the SLA option anywhere.

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Jack
Jack Community Leader Feb 03, 2020

SLAs apply to Jira Service Desk not Jira Software or Core. Are you working w/ JSD project? What do you see under Project settings?

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k.jibin.m
k.jibin.m Feb 03, 2020

issue types

component

version

work flow etc.

screen 

roles

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Jack
Jack Community Leader Feb 03, 2020

So it appears that you are on a Jira Software project not a JSD project. SLAs do not apply to JSW projects w/o some addon to offer such a solution.

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Michael Kuhl _Bob Swift Atlassian Apps_
Michael Kuhl _Bob Swift Atlassian Apps_ Feb 03, 2020 • edited

SLAs can be managed by Project Admins or Jira admins.  If you are a project lead, but not a project admin then you cannot manage SLAs.

Learn more: https://confluence.atlassian.com/servicedeskserver/setting-up-slas-939926373.html

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k.jibin.m
k.jibin.m Feb 03, 2020

I am the project admin. :(

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