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Unable to find SLA option in project

I am project lead for one Jira Project but still unable to find the SLA option anywhere.

2 answers

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Jack Community Leader Feb 03, 2020

SLAs apply to Jira Service Desk not Jira Software or Core. Are you working w/ JSD project? What do you see under Project settings?

issue types



work flow etc.



Jack Community Leader Feb 03, 2020

So it appears that you are on a Jira Software project not a JSD project. SLAs do not apply to JSW projects w/o some addon to offer such a solution.

SLAs can be managed by Project Admins or Jira admins.  If you are a project lead, but not a project admin then you cannot manage SLAs.

Learn more:

I am the project admin. :(

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