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Unable to download attachments in Jira any longer

Paula Jimenez
Paula Jimenez
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September 20, 2023

Hello there,

 

Until today, I've been able to download any/all attachments tied to any project that was created in Jira Service Management. Now, nothing will download and I'm not sure what has changed.

 

Thanks!

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Trudy Claspill
Trudy Claspill
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September 20, 2023

Hello @Paula Jimenez 

Welcome to the Atlassian community.

What happens when you try to download attachments? Is there an error message?

Does this affect other users?

Have you tried using a different browser?

If you are using Chrome have you tried using a Chrome Incognito window?

If you are successful with another browser then you may want to try clearing your browser cache to see if you can download attachments after that.

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