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Unable to copy comments of the linked issues in two different projects Edited

Project 1 is a Service Desk where internal non tech teams like customer support, ops, etc raise tickets and Project 2 is for tech and product (used for managing sprints, backlogs, etc)

I was able to post issues from project 1 to project 2 with the automation option that service desk has. However Once posted on project 2 and tech team resolves it and updates in the comments section, we want to post those comments back to project 1 which is a service desk. 

Has anyone done any automation which involves copying comments of the linked issues across projects? Would really appreciate it if someone can guide me here. 

PS: We use cloud jira services

1 answer

0 votes
Tansu Akdeniz Community Leader Dec 27, 2019

Hi @Piyush Dinde 

There are lots of ways to copy a comment from project to project.

1) Script runner add-on:

  • Go to Project 2 workflow -> related transition -> Add post-function -> Script post-function ->  Adds a comment to linked issues when this issue is transitioned


  • Add a custom script and write your own code.

2) Jira Suite Utilities (JSU) add-on; there is a Copy Value From Other Field (JSU) function in post-functions.

3) JMWE add-on, there is Comment linked issues (JMWE add-on) function.

4) You create automations with Automation for Jira add-on.

Also, please check this topics.


Hi @Tansu Akdeniz 

I used the method 4. Also kindly note that I have written this trigger on project 2. 

Please see the screenshot attached. This rule set doesn't seem to work. I have tried editing this multiple times. Could you tell me what's wrong here? Automation Scene.PNG

Tansu Akdeniz Community Leader Dec 29, 2019

As I can see from the screenshot, trigger listens all issue comments. Then, you filter by Auto_ServiceDesk issue label. Also it works for "clones" link type.

Can you please verify that both conditions match? 

  • Maybe issue is related with "is cloned by" inward type?
  • Label matches?

Also, does the rule actor have permission to comment on service desk issue?

There is an audit log section in screenshot. Please re-produce the issue and have a look.

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