Project 1 is a Service Desk where internal non tech teams like customer support, ops, etc raise tickets and Project 2 is for tech and product (used for managing sprints, backlogs, etc)
I was able to post issues from project 1 to project 2 with the automation option that service desk has. However Once posted on project 2 and tech team resolves it and updates in the comments section, we want to post those comments back to project 1 which is a service desk.
Has anyone done any automation which involves copying comments of the linked issues across projects? Would really appreciate it if someone can guide me here.
PS: We use cloud jira services
There are lots of ways to copy a comment from project to project.
1) Script runner add-on:
2) Jira Suite Utilities (JSU) add-on; there is a Copy Value From Other Field (JSU) function in post-functions.
3) JMWE add-on, there is Comment linked issues (JMWE add-on) function.
4) You create automations with Automation for Jira add-on.
Also, please check this topics.
As I can see from the screenshot, trigger listens all issue comments. Then, you filter by Auto_ServiceDesk issue label. Also it works for "clones" link type.
Can you please verify that both conditions match?
Also, does the rule actor have permission to comment on service desk issue?
There is an audit log section in screenshot. Please re-produce the issue and have a look.
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event