Unable to attach a file to ticket

[Jay Patel]

Hello, 

When I am trying to attach a file to the JIRA ticket, it shows me the following error message. I have tried changing the name of the file. But it shows me the same error message again and again. 

"We couldn't save your content - It may contain formatting we don't recognize. Try removing the formatting before saving." 

Is there any solution to this problem? 

[Joe Pitt]

It would help if you told us what type of file format it is

[Jay Patel]

Trying to attach a .blf (Vector CANoe) file. I also tried compressing that file into .zip

No luck so far. 

[Divyareddy Shapuram]

@Jay Patel try to refresh the page, it would work

If it doesn't work, do logout and login

Thanks!