Unable to assign users to tasks/stories

As of two weeks ago, the Jira user interface changed slightly so it looks like there was a software update. Ever since that time, I am no longer able to assign tasks/stories to users on my project team. I was able to do before. Now, the only person I can assign to a task is myself. There is no drop-down that appears as I begin typing a user name, as before. Any assistance would be appreciated.


1 answer

0 vote
Thomas Schlegel Community Champion Dec 19, 2017

Hi Anna,

you should check the permission scheme of your project, especially the part "assignable users". 

Maybe someone has changed the permission settings for your project.

Thanks. I will try that.

I was only able to assign the role of "User"; there was no "Assignable User" role. When I tried to assign a task to an individual with the role of "User", I was not able to do so. The same problem persists.

Thomas Schlegel Community Champion Dec 19, 2017

This is not the permission scheme.

Try to find the permission scheme in your project. Look under permissions, not users and roles

Found it. Thanks.

I found out that the problem had nothing to do with permissions. 

It appears that the last Jira update that happened about 3 - 4 weeks ago took away the ability to assign stories/tasks to users from the Backlog. Now, the only way it can be done is through "Issues". It takes a lot of extra time to open each issue to assign resources when it could previously be done from the Backlog screen. Hope this makes sense.

Is there an awareness that this functionality was taken away?

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,338 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot