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Unable to Contact Support

Paul Yuen I'm New Here May 25, 2022

Hello,

I am a site admin for our Jira instance. We have numerous projects but one in particular has an issue where duplicate tickets are created for anyone that submits them. When attempting to raise Jira support of the bug via https://support.atlassian.com/contact, I am unable to do so and "Get Help From Your Site Admin" is displayed. I am apart of every admin group and tried multiple browsers and incognito sessions. 

Is there another means to get support?

Thanks.

1 answer

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Jack Brickey Community Leader May 25, 2022

Only the specified technical contacts can raise a support request. That said maybe the Community can assist. Can you elaborate on your issue a bit? My first suspicion would be some malformed automation rule is running and creating a duplicate. Can you check that?

Paul Yuen I'm New Here May 25, 2022

Thank you for the info! I added myself as a technical contact and will raise a support ticket.

To answer your question, there are no automation rules setup for this project. The duplicates are many. One user had around 5 created the same day and 2 again the next day. 

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