Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,555,634
Community Members
 
Community Events
184
Community Groups

Unable to Contact Support

Paul Yuen
Paul Yuen May 25, 2022

Hello,

I am a site admin for our Jira instance. We have numerous projects but one in particular has an issue where duplicate tickets are created for anyone that submits them. When attempting to raise Jira support of the bug via https://support.atlassian.com/contact, I am unable to do so and "Get Help From Your Site Admin" is displayed. I am apart of every admin group and tried multiple browsers and incognito sessions. 

Is there another means to get support?

Thanks.

Answer
Watch
Like Be the first to like this
159 views

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 25, 2022

Only the specified technical contacts can raise a support request. That said maybe the Community can assist. Can you elaborate on your issue a bit? My first suspicion would be some malformed automation rule is running and creating a duplicate. Can you check that?

View More Comments
Paul Yuen
Paul Yuen May 25, 2022

Thank you for the info! I added myself as a technical contact and will raise a support ticket.

To answer your question, there are no automation rules setup for this project. The duplicates are many. One user had around 5 created the same day and 2 again the next day. 

Like
Nick Bazzi
Nick Bazzi Oct 27, 2022

did you find out how to call support? if yes I am interested to get their phone no.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events