Unable To Assign Users and Add Comment in Tickets

Mohamad Mokri June 10, 2024

Hi Atlassian Team,

We have an issue / bug currently running around in our Jira Cloud.

This current project can't seem to add comments or assign users to tickets even with the highest settings in Roles (Administrators, addon-project-roles, Lead Developer) 

Users use to be able to do this even with just the Lead Developer permissions given.

Let me know if you need more details or link to the project.

Please assist on this and let me know what I'm missing here.

 

Thanks. 

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Jerrold - Empyra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2024

Hi @Mohamad Mokri 

 

Can you go to project settings > permissions >  and check 

Assign issue permission 

Assignable user permissions 

Add comments permissions 

Check whether those project roles which has assigned to the users has these permissions 

can you share a screen shot of these permissions from you project to check to which user or role these permissions are assigned to 

Thank you. 

Mohamad Mokri June 11, 2024

Hey Jerrold, sure will add in the screenshots as below. 

1. Attached is the requested Assign Roles.

2. I've placed myself in the project and granted Admin, Add-On Project Roles and Lead Developer

3. As shared screenshot for proof that both the edit comment and Assign users are greyed out

1.png1.1.png2.png3.png

Jerrold - Empyra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2024

Hi @Mohamad Mokri 

As shown in the second screen shot the role you have selected is Atlassian-addons-project-access (Migrated) but the project role these permissions has is Atlassian-addons-project-access both are different so can you select the project role Atlassian-addons-project-access the one which doesn't have (migrated) on it 

Thank you.

Mohamad Mokri June 11, 2024

Hey Jerrold, option for that is not available. 

Thanks

Screenshot 2024-06-11 181107.png

Jerrold - Empyra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2024

Hi 

Can you edit the permission scheme and add the project role Atlassian-addons-project-access (Migrated) to the permissions 

6e.PNG

6rr.PNG

 

Thank you.

Mohamad Mokri June 11, 2024

Hey Jerrold, 

Its working now.

Thank you and greatly appreciated for your kind assistance. 

Like Jerrold - Empyra likes this
Jerrold - Empyra
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 11, 2024

Hi @Mohamad Mokri 

 

Absolutely, Please consider accepting the answer if it was helpful. It would make it easier for others to find the answer if they have the same issue.

Thank you.

Ratom
Contributor
November 21, 2024

Hola Mohamad and Jerrold, having exactly same problem. 

When I'm in Project Settings/ Permission/Issue Permission

where is that magic 3 dot or other button which allow me to enter edit mode. I'm and Admin.

Thanks

Ratom

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
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PERMISSIONS LEVEL
Product Admin
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AUG Leaders

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