I have a user that can't select it's filters anymore for the "Two Dimensional Filter Statistics" gadget.
I emphasize "a user" because I tested it and it works for me but not for him.
Can anyone help troubleshoot?
Thanks in advance,
An old colleague did some troubleshooting and it appeared that it was an index issue,
I did a background reindex but the problem remained (see answers on Branden's post), however, using advanced search (which consistently crashed before the reindex) works now and with that feature we can search for and use the needed filter.
When you say they can't select the filters do you mean the list is empty or he cant click on the drop-down?
If he can't click on the drop-down I would start by putting the browser in Safe Mode to disable any browser extensions and also try Private/Incognito mode.
Let me know and perhaps provide a screenshot of what they see and we'll go from there.
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