Any update ?
In the days of Slack and APIs, this is by far not the best answer (don't take it personnaly but I call them 'workarounds of the lazy'), the question is to turn off emails, not to turn off notifications.
I want to turn off email because I have an other mean to receive these notifications.
I have been searching for days and still can't find it.
I receive now notifications in Slack, and, I get spammed in emails.
JIRA could be better on this matter (emails).
So the question remains, can we stop email notifications without changing the email (very bad idea btw) ?
Yeah, ton of stuff should pass from "we are thinking about it" to "it's urgent"... and they are still thinking about it 4 years later.
I'll gladly Upvote...
This ticketting system is a joke with its lack of many simple basic things. Confluence isn't any better. No multilingual support for article... ridiculous.
Even worse, I work for an agency, so I'm involved in MANY projects.... imagine my inbox... and it's not like I can ask clients to disable notifications..... It's such a glaringly obvious ommision it's just embarrasing... And "it's not important for most users" just sounds like exuses I'm afraid.... it's super basic functionality.
Another up vote for the feature. Is there somewhere we can file a feature request?
My problem is that I have a bot account that's used to create issues. but the bot has an email account that is accumulating junk.
So it is not possible to turn the notification off for this bot based on roles. Since I do want all "Reporters" (as an example) to get email. EXCEPT if the reporter is a specific account.
I cannot configure the "Except" clause today.
It would be nice to have a higher-priority negative setting in the notification. "i.e. Exclude the person who is on the list for a specific event, not-withstanding the "include" clauses"
I have the same trouble and complication with combination to addons for emails. This notification generating the loop errors. To remove the user from notification schleme is not possible from all notifications schema. I vote up for have possibility switch off all notification for bot based roles. At the moment I can swith on /off only user own notification. We need to have admin access to switch OFF all notification for specific user account. I heard from Jira partners to having the same troubles for long time beeing.
Then remove them from the criteria that are making them get email. Work through your notification scheme and think about it - if they're getting emails because they are a watcher, remove them from watching. If it's on all updates going to a group, remove them from the group. And so-on
I doubt this is going to get much traction to be changed. I suggest you talk with your users to see what notifications they really want and what, if any, management wants. The first thing users should do is turn off notification for any updates they make if it isn't already the default when IDs are created. Most of my users don't want notifications every time an issue is updated. Most just want when an issue is assigned to them and reporters want to know when it is closed. To me everything else is superfluous. If they really want to track an issue they can make themselves watchers. If you remove the notifications from updated and all the other actions except assign and close I suspect your users will approve of that. Leave watchers on the updated action.
Unfortunately, I have this issue as well. We integrate with Active Directory, so everyone in the company is in the directory, although not all are "users", We had a prolific employee leave James Brown (email@example.com). His account went inactive. Then a new employee started, Janice Brown (firstname.lastname@example.org). She does not use Jira at all and has no account/role. However, on the sync with Active Directory, now everywhere jbrown is referenced, Janice Brown Appears (e.g. Reporter, Resolver, Comments, Assignee, etc.). Not a big issue. Except Notifications. Now Janice gets Jira Notifications for anything that would have previously gone to James. It wouldn't be bad, except, as I said, James was prolific, and Janice doesn't use Jira at all.
No solution to this yet. I did ask Janice change her name to Betty. She said no.
How I manage this in my 10k users instance of JIRA DC is, to create a role based notification setup - after getting lots and lots of complaints from the users
Create a set of new roles, purely for Notification. Example:
In notification scheme, set notification based on these role.
For role mild, normally i select all notification will be send on all action (these are for those over achiever micromanage managers)
For role active, only for key action will be send notification
For role none, none selected
I still keep default 'reporter'/'current assignee' type notification enabled for mentions or issue assigned stuff. Anything that considered vital notification.
Project admin can then control the notification themselves by assigning user accordingly to the project roles.
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