Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Turn off customer / portal invitation emails

This question is in reference to Atlassian Documentation: Managing customers

How do we turn off the invitation email when we add a customer to the service desk project? I can modify or enable/disable every other type of notification except this one. The problem is that 1) the invitation comes from, rather than our service desk email like the other notifications ( and 2) it's not necessary for our customers, and may actually cause problems.

Where is this setting?

2 answers

1 accepted

1 vote
Answer accepted

Try going to >Project Settings >Customer Notifications >Click Edit for "Customer Invited" >At the bottom right of screen, uncheck Enable box.

I can't see any "Customer Invited" rule in Customer Notifications.

Has this been removed?

@Flowable Seems to be the first available for my project. We are using Cloud, in a company-managed project.

Customer invited.png

I'd love to know the answer to this as well.

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you