Turn off customer / portal invitation emails

This question is in reference to Atlassian Documentation: Managing customers

How do we turn off the invitation email when we add a customer to the service desk project? I can modify or enable/disable every other type of notification except this one. The problem is that 1) the invitation comes from companydomain.atlassian.net, rather than our service desk email like the other notifications (support@company.com) and 2) it's not necessary for our customers, and may actually cause problems.

Where is this setting?

2 answers

1 accepted

1 vote
Accepted answer

Try going to >Project Settings >Customer Notifications >Click Edit for "Customer Invited" >At the bottom right of screen, uncheck Enable box.

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