Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Tryin to understand the difference between groups and team in Service Desk.

My administrator recently left and I'm trying to find the difference between a group and a team, and how to create a team.


2 answers

Is this still accurate? This is a screenshot of the "create a team" feature.

I have the same question. How does this compares to groups?


0 votes
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 16, 2020

Dear Teresa,

welcome in the Atlassian Community. The term "team" is a little ambiguous here. I assume you speak of a role which has the term team in its name. Could you provide a screenshot please. Just to make sure we are on the same page.

To answer your question: a group is configured in Jira user management. Groups and their members are managed by Jira administrators. Roles are also defined at the system level. But the members of roles are configured in the project settings. So this can be managed by a project administrator.

An example would be: the role "Service Desk Team" is defined. This role is used in two Service Desk Projects. The first SD project is an IT service desk. Members are IT support staff. The second SD project is Facility Management. Members are members of the facilities department.

I hope this was of some help to you. Feel free to contact me again if you need any further assistence.

Kind regards,


Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 19, 2020

A team is really just a concept in Jira. There isn’t an actual team that you create and label as a team. Often team defines those users that have permissions in a project.

Like tokcum likes this

hi! And why is it useful to have roles? i don't undersand.

Can you answer my quesiton here:

@tokcum ?



Thanks in advance!!

Suggest an answer

Log in or Sign up to answer