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Tryin to understand the difference between groups and team in Service Desk.

My administrator recently left and I'm trying to find the difference between a group and a team, and how to create a team.


2 answers

0 votes

Is this still accurate? This is a screenshot of the "create a team" feature.

I have the same question. How does this compares to groups?


0 votes
tokcum Rising Star Oct 16, 2020

Dear Teresa,

welcome in the Atlassian Community. The term "team" is a little ambiguous here. I assume you speak of a role which has the term team in its name. Could you provide a screenshot please. Just to make sure we are on the same page.

To answer your question: a group is configured in Jira user management. Groups and their members are managed by Jira administrators. Roles are also defined at the system level. But the members of roles are configured in the project settings. So this can be managed by a project administrator.

An example would be: the role "Service Desk Team" is defined. This role is used in two Service Desk Projects. The first SD project is an IT service desk. Members are IT support staff. The second SD project is Facility Management. Members are members of the facilities department.

I hope this was of some help to you. Feel free to contact me again if you need any further assistence.

Kind regards,


Jack Brickey Community Leader Oct 19, 2020

A team is really just a concept in Jira. There isn’t an actual team that you create and label as a team. Often team defines those users that have permissions in a project.

Like tokcum likes this

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