Trouble with starting JIRA

I'm trying to clear up how to make a plugin.

I'm following instructions at and stuck on step 3. I'm starting atlas and it starts ok, but when i'm opening JIRA home page (i.e http://atlas-laptop:2990/jira) in browser I recieve message "The requested source is not available". Also, when i'm trying to open Tomcat home page (http://atlas-laptop:2990) i recieve an empty screen without any message.

Can someone help me to clear what's problem about?


14 answers

Threre are no errors in terminal.

[INFO] [talledLocalContainer] INFO: Server startup in 39001 ms

[INFO] [talledLocalContainer]Tomcat 8.x started on port [2990]

[INFO] JIRA started successfully in 123s at http://atlas-laptop:2990/jira


when i navigate to this page i get following message:

HTTP Status 404 - /jira/

type Status report

message /jira/

description The requested resource is not available.

Apache Tomcat/8.0.9


1 vote

Hey Alexander, 

Alright, I gave this a go on my Windows 7 machine and it did work but I noticed a few things:

  • Windows firewall popped up and I had to tell it to allow java through.
  • The default IE version installed on my machine was not compatible with JIRA 7 so I used Chrome to view it.

So, I was wondering - are you using a browser other than Internet Explorer and have you checked your firewall to ensure it's not blocking java?

Let me know how you go. 


This seems to be an issue where JIRA still needs to load further before navigating to the page.

To explain further:

If I were to go to the localhost address (port 2990) immediately when the program outputs

[INFO] jira started successfully in 332s at http://mycomputer:2990/jira

[INFO] Type Ctrl-D to shutdown gracefully

[INFO] Type Ctrl-C to exit


it would return this:


HTTP Status 404 - /jira/ 

type Status report

message /jira/

description The requested resource is not available.


For me, it runs successfully if I wait a few more minutes for the output below to also appear:


[INFO] jira started successfully in 332s at http://mycomputer:2990/jira

[INFO] Type Ctrl-D to shutdown gracefully

[INFO] Type Ctrl-C to exit

[INFO] [talledLocalContainer] 2017-07-13 09:37:15,390 Caesium-1-4 INFO ServiceRunner [] Running RefreshConnectionStatusJobHandler...

[INFO] [talledLocalContainer] 2017-07-13 09:37:15,453 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...

[INFO] [talledLocalContainer] 2017-07-13 09:37:15,453 Caesium-1-2 INFO [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to HipChat, no need to install glances.

[INFO] [talledLocalContainer] 2017-07-13 09:37:40,082 ForkJoinPool.commonPool-worker-1 INFO [] Warmed 41 soy module(s) in 36896 ms, 0 module(s) were not present or disabled, 0 failed.

[INFO] [talledLocalContainer] 2017-07-13 09:37:41,927 Caesium-1-3 WARN [c.a.a.c.hash.reader.RemoteHashingInstructionsReader] Unable to read remote instructions with key 'uid.onewayhash'.

[INFO] [talledLocalContainer] 2017-07-13 09:37:41,927 Caesium-1-3 WARN [c.a.a.client.hash.BcryptAnalyticsEmailHasher] No instructions for hashing could be found.

[INFO] [talledLocalContainer] 2017-07-13 09:37:44,443 Caesium-1-1 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 41257

[INFO] [talledLocalContainer] 2017-07-13 09:37:44,443 Caesium-1-1 INFO [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 41257 ms.

[INFO] [talledLocalContainer] 2017-07-13 09:38:04,837 http-nio-2990-exec-3 WARN - [webresource] the dependency "arrive" doesn't look like the key of the web resource and will be ignored.


Hey josh, 
I'm facing the exact same problem, and the last thing I see is 

[INFO] [talledLocalContainer] Tomcat 8.x started on port [6565]
[INFO] jira started successfully in 343s at http://suha:6565/jira
[INFO] Type Ctrl-D to shutdown gracefully
[INFO] Type Ctrl-C to exit


How long should I wait for the other output?

plus, I usually see one of the outputs, it's either the one with (Jira started successfully ...) or the one with the ( [INFO] ) thing...

but never both.

1 vote

I'm having the same problem - but for Confluence, not JIRA. I'm also getting the console output:

[INFO] [talledLocalContainer] INFORMATION: Server startup in 12276 ms
[INFO] [talledLocalContainer] Tomcat 8.x started on port [2990]
[INFO] confluence started successfully in 727s at http://WKS25:2990/confluence
[INFO] Type Ctrl-D to shutdown gracefully
[INFO] Type Ctrl-C to exit

I'm already waiting for several minutes for something more to appear but it won't happen. Accessing the url mentioned above just gives me

HTTP Status 404 - /confluence/

type Status report

message /confluence/

description The requested resource is not available.

I've also tried using different ports and disabling the firewall. Since the message is coming from Tomcat 8.x I doubt that the firewall is a problem here.

Do you have any ideas?

0 vote

Are you trying to make an add-on for Cloud or Server? The labels on this question suggest both however, you seem to be using the Atlassian Plugin SDK which is only for Server add-ons.

If you wish to write Atlassian Cloud add-ons then you should go to:

0 vote

Also, navigating to http://atlas-laptop:2990/jira is the correct thing to do. Can you post more information about the error that you see when you navigate to that page?

Any errors in terminal when entering http://atlas-laptop:2990/jira  ? atlas-run ended with

 [INFO] jira started successfully in 134s at http://atlas-laptop:2990/JIRA


0 vote

Hey Alexander, 

Can you tell me whether you can reach it via http://localhost:2990/jira ?

If so, can you let me know what OS you are using?



Hi, Melissa

No, i cannot reach it via localhost.

OS is Windows 7.

Thanks for your reply.


0 vote

Thanks Alex, 

If you try the command atlas-run-standalone --product jira can you then access JIRA?



Hello, Melissa

When i try this command i can reach the home page, but it is empty.


0 vote

Empty? Strange - it seems like something isn't starting up properly. 

Can you tell me the output for atlas-version? 


ATLAS Version:    6.2.9

ATLAS Home:       C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9

ATLAS Scripts:    C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\bin

ATLAS Maven Home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1

AMPS Version:     6.2.6


Executing: "C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\mvn.bat" --version -gs C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1/conf/settings.xml

Apache Maven 3.2.1 (ea8b2b07643dbb1b84b6d16e1f08391b666bc1e9; 2014-02-14T21:37:52+03:00)

Maven home: C:\Applications\Atlassian\atlassian-plugin-sdk-6.2.9\apache-maven-3.2.1\bin\..

Java version: 1.8.0_101, vendor: Oracle Corporation

Java home: C:\Program Files\Java\jdk1.8.0_101\jre

Default locale: ru_RU, platform encoding: Cp1251

OS name: "windows 7", version: "6.1", arch: "x86", family: "dos"

0 vote

Thanks Alexander, 

That all looks OK to me - I am going to give it a go on my windows 7 test machine just to make sure there's no bug. 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,317 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot