Transitioning between projects using just one workflow


Still very new to JIRA so I was wondering if this was a possibility. I would like to set up a workflow where once a certain transition happens,I want the issue to be passed into another project based on a certain field that was selected.

What Im envisioning is that the issue starts off in one project with basic information. In the next step, somebody else from that project picks up the issue, adds more info and then decides which project this issue is best suited for (A or B) and now wants to pass the ticket along to that project. Can this be done without opening up a second ticket? Ideally I want this to all be in the same workflow.

1 answer

1 votes

This is quite complex, JIRA is built to hold issues in one project, and moving an issue is not a trivial task.  

This is because the project is where all the configuration is held.  You can easily create two projects that are totally different - different fields, screens, notifications, permissions, and most importantly, workflows.  To move an issue, you need to validate and update all of those things.

There is no way an issue can be "in the same workflow" in two projects.  The workflow depends on the project and issue type.  You could well have told JIRA "use the same workflow for everything in these two projects", but they're still logically separate because they are determined by project and issue type.

So, yes, you can move an issue manually.  You could try to do it with code, but it's a very complex thing to do.  Your best option is to have another look at the project organisation - is it really worth trying to do things this way?  Why can't your issues remain in the same project? 

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot