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Transition screen does not display for Issue Create

I made a little "confirmation" screen and added it to the workflow, the very top Create transition from the dot to the Open state. The screen is never displayed.

It is a good screen (if a little stupid, but that's what I was asked to do). The screen fires fine in another transition but not Create. I found some vague mention that this is a special condition but no answer for how to address the problem. Any advice?

For context, we want to start reacting more quickly when a Critical issue is created, and want to explain/confirm to our users what it means when they create a hot issue. "Please confirm this problem will knock Earth off its axis in the next few hours if not resolved".

Needs to work with Jira Core and Service Desk.


2 answers

2 accepted

2 votes
Answer accepted
Mikael Sandberg Community Leader May 11, 2022

The create "transition" is using the screen that is defined as either the default screen or create under Project settings > Screens. You cannot add the screen to the transition in the workflow view.

1 vote
Answer accepted
Craig Nodwell Community Leader May 11, 2022

Hi @Robert Leachman .
As per @Mikael Sandberg there is no ability to add a transition screen on Create.
What you might try is something along the lines of a automated loop transition that gets triggered as a post function that could then throw up the screen supply the user with the required input and leaving the ticket in the post create status re: Open/To Do.  I would imagine something like this could also be achieved in an Automation.

Craig Nodwell Community Leader May 11, 2022

One other point if you have Scriptrunner you could setup a screen behavior that would handle this and much more.

Like Mikael Sandberg likes this

Thanks Craig! Can you tell me more? Scriptrunner is powerful but a big topic... I dont see a way to open a screen from Automation?

I feel we're moving into deep waters. The best I can come up with today is an automatic comment to the effect "please add a comment confirming this is really hot because A B or C is true". Not great :/

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