Transition issue when parent (linked) issue transitions

[Vytautas Dėlkus]

Hello,

I want to change the issue status if the linked issue changes status (Done).

Or in very practical terms - I want to know when the bug is fixed so I can add a ticket to a specific queue.

There is one more thing - linked issues will always be on different projects. 

Thanks for your help!

[Kris Dewachter · Accepted solution]

Hi @Vytautas Dėlkus ,

The easiest solution is indeed to put the trigger on the tickets of project A.

A scheduled automation rule could also work, but will be more difficult to setup. Also, you might be running into limitations on the maximum number of tickets an automation rule can handle in a single run.

Best regards,

Kris

[Vytautas Dėlkus]

Understood. A big thanks for confirmation and help! 

[Kris Dewachter]

Hi @Vytautas Dėlkus ,

This can be done with an automation rule.

You will need to set the trigger to a status change of the "linked issue".

You can then get the linked issues and change their status accordingly. Below you can find an example.

I hope this helps.

Best regards,

Kris

[Vytautas Dėlkus]

Thank you, Kris, for help!

Let me see if I understand this correctly. I have 2 projects, project A the developer uses to fix bugs, and project B (JSM) where we inform external stakeholders.

So this solution is done in project A, to change the status of the issue in project B, correct?

What I'm wondering if in project B I can react to the linked issue status change?

If not actively, maybe I can set up a schedule daily, to check if statuses changed?

Thanks again for your help!