Transition an issue when a linked issue is closed

[Rob B]

Is it possible to transition an issue when the linked issue is closed?

Thanks

[Francesc Arbó · Accepted solution]

Yes, with the automation of Jira Service Desk.

[Rob B]

Sorry can you explain this? Is it something really easy?

[Francesc Arbó]

Sure! Let me explain how I do it. You don't need additional add-ons.

1. Access in the administration of your project and press Automation.
2. Create a new custom rule and:
   1. When: A linked issue is transitioned
   2. If: Linked issue matches (enter your JQL here and other conditions you consider)
   3. Then: Transition issue (select the transition to close the main issue).

Hope it works!

[Rob B]

Can this not be done just on the transition? Like a post function or script?

[Francesc Arbó]

In fact, this automation allows you to transition the linked issue and, automatically transition the main issue.

[Rob B]

I only need to transition the parent issue when the linked issue is manually closed.

[Francesc Arbó]

Yes, that's exactly how it works this automation in Jira Service Desk. :-)

[Rob B]

WHEN: A linked issue is tranistioned

IF: issuetype = "linkedissuetype"  AND status = Closed

THEN: transition issue: "parent issue transition"

This is not working for me :(

[Rob B]

I need the parent issue to transition but there is no option in WHEN for that

[Francesc Arbó]

So, given the following scenario:

Parent issue type: Bug

Linked issue type: Task

We need to close the bug automatically (the trasnition called "Close") when I close, manually, the task.

The automation should be:

When: A linked issue is transitioned

If: issuetype = Task

Then: Transition issue (Close)

Remember selecting in the "Run as the user who triggered the rule" option.

[Francesc Arbó]

For additional information, here you have the Atlassian documentation explaining how to configure it.

https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html

Hope it works.

[Rob B]

I think i have a problem because the parent and linked issues are in two different projects.

[Francesc Arbó]

It shouldn't be a problem. I use it to close the Jira Service Desk issue when the JIRA Software linked issue is closed manually.

Verify if your have right permissions. In addition, you can also look what has failed in your automation rule log.

[Rob B]

Im doing the automation in the parent issues project but it fails on THEN. I have select the correct transition name on the parent case.

[Rob B]

Found the problem....... its because i have got the transition hidden on the workflow. Is there no way around this?

[Francesc Arbó]

Maybe selecting in the options of the rule the admin triggers the rule instead of the current user. It deppens on who can execute that hidden transition.

[Rob B]

Sorted! I changed the condition on the transition to 'Hide transition from the user (the transition can be triggered only programmatically or from a workflow function).'

All works perfectly! Thanks Francesc! :)

[Francesc Arbó]

As you can see, you can automate it out-of-the-box with JSD. I always use this option tu automate some manual tasks. It helps a lot users and it's a quick win. :-)

[Vladimir Zhasan]

What if I have two linked issues? How to check that all of them are closed?

[Danyal Iqbal]

put them in a list and iterate over them.

[Vladimir Zhasan]

How to do it in jql?

[Karim Belhadj]

I have two projects with differents workflows .

Now i would like to transition the parent issue to the next status , when the the linked issue in the other project  was closed. 

i need a help please.

[Sreedevi Raman Pisharody]

I only have script runner plugin. I am trying to use the trigger option is there a way i can add some scripting there to have a post function run so that when Parent ticket is moved to In Progress the linked bug ticket also is moved

[Zehra Atmaca]

Is it as well possible to auto close the parent if MORE than 1 linked issues are closed?

Thank you in advance.

Kind regards,

Zehra

[Danyal Iqbal]

This can be done with various plugins in marketplace. Check out Automation for jira

or scriptrunner (already tagged :)

[Rob B]

Yes i have script runner and automation for jira installed