Transition Issue using Smart Value fails with error "Destination status could not be resolved"

[Sinio, Paul Andrew]

Hi Experts,

I have 2 rules.  First rule records the previous status in field "GITERP Previous Status" using   {{#changelog.status}}{{fromString}}{{/}}.

 

Second rule transitions the status from CUSTOMER ACTION to previous status using smart value   {{issue.GITERP Previous Status}}   in the Transition issue action

During testing, it doesn't automatically transition though.  Logs and comment below.

May i know your thoughts on what is wrong here?  Did i assign the incorrect smart value in the field "GITERP Previous Status"  in the first rule?  What else can i try there?  Thank you

[Peter]

Has anyone found more information with regard to this? I'm running into the exact same problem described here.

[Bill Sheboy]

Hi @Peter 

Are you using a team-managed project or a company-managed one?

I wonder about this symptom for team-managed projects, where the status values are defined by project, and so can cause issues when the names are the same as for other projects.  (Dashboards are a good example of where that causes chaos.)

Perhaps a work-around/solution would be to ensure that the ID value for the status is explicitly used instead of the status name...Although I haven't tried that.

Best regards,
Bill

[Peter]

@Bill Sheboythank you for the response.  This is a company-managed project.  Using number (in the form of {{fieldChange.from}} instead of {{fieldChange.fromString}} worked!  I had tried this previously, but it must have been before I made some other changes to the Automation, because it didn't work then but works now.

Thank you for the suggestion!

[Sinio, Paul Andrew]

Additional changes below were performed but i still get the same error:

"Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):
QAERPHD-197 (Customer Action - 10399)"

1.  instead of  {{#changelog.status}}{{fromString}}{{/}},   i used   {{#changelog.status}}{{from}}{{/}}  to store the status ID in GITERP Previous Status in the first rule.

2. i tried different Field Types for "GITERP Previous Status"  (Short Text, Paragraph, Number) to store the status ID.

[Ismael Jimoh]

Hi @Sinio, Paul Andrew 

K believe there was an older issue with this that then required a workaround.

See here: https://community.atlassian.com/t5/Jira-questions/Automation-for-Jira-Transition-to-previous-state/qaq-p/837709

Cheers.

[Sinio, Paul Andrew]

Hi @Ismael Jimoh ,

Yes, i tried the smart value, {{fieldChange.from}}, which was mentioned in the workaround but it seems it doesn't return any value to the field "GITERP Previous Status".  May i know what am i missing?