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Transition Issue using Smart Value fails with error "Destination status could not be resolved"

Hi Experts,

I have 2 rules.  First rule records the previous status in field "GITERP Previous Status" using   {{#changelog.status}}{{fromString}}{{/}}.


Second rule transitions the status from CUSTOMER ACTION to previous status using smart value   {{issue.GITERP Previous Status}}   in the Transition issue action




During testing, it doesn't automatically transition though.  Logs and comment below.




May i know your thoughts on what is wrong here?  Did i assign the incorrect smart value in the field "GITERP Previous Status"  in the first rule?  What else can i try there?  Thank you

2 answers

0 votes
Ismael Jimoh Community Leader Apr 12, 2021

Hi @Sinio_ Paul Andrew 

K believe there was an older issue with this that then required a workaround.

See here:


Hi @Ismael Jimoh ,

Yes, i tried the smart value, {{fieldChange.from}}, which was mentioned in the workaround but it seems it doesn't return any value to the field "GITERP Previous Status".  May i know what am i missing?




Additional changes below were performed but i still get the same error:

"Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status):
QAERPHD-197 (Customer Action - 10399)"

1.  instead of  {{#changelog.status}}{{fromString}}{{/}},   i used   {{#changelog.status}}{{from}}{{/}}  to store the status ID in GITERP Previous Status in the first rule.

2. i tried different Field Types for "GITERP Previous Status"  (Short Text, Paragraph, Number) to store the status ID.

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