Automation for Jira: Transition to previous state Edited

Hello

I in our workflow we have the status "Wait". When we transition to the status we set a "Wait until" date.
Once that date's been reached the automation rule executes and notifies the assignee via e-mail about the waiting period being over.

The "Wait" status can be reached from various other statuses but can always only go back to the previous one and itself.

Now we want the issue to automatically transition back to the status it came from,
(Like, if it comes from "Planning" it can only go back there.)


I already tried it with smart values from the Advanced fields documentation but that didn't work.

Specifically I tried using the value below. But it always gives me an error in the audit log that the transition needs a numerical status id.

{{#changelog.status}}{{from}}{{/}}

Is there any other way to solve this?

 

Thanks in advance.

3 answers

2 accepted

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Hi @Sebastian Petruschat,

as a workaround you could define a new custom field "previous status" where you enter the "string" of previous status automatically via post function.

You could use this information for your automatic rule to go back from "wait" to the previous status.

Hope that helps

Best wishes
Chris
STAGIL

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Andreas Knecht Community Champion Jul 05, 2018

Hi Sebastian,

Yes we don't really support this very well yet (see https://codebarrel.atlassian.net/browse/AUT-47).

For now the best option would be to record the previous status id in a custom field as @Christopher Jaksch mentioned.

You could use a rule like this:

  • Trigger: Field value changed with status
  • Edit issue and set the 'Previous status' field to  {{fieldChange.from}}

Then you could transition to {{issue.Previous status}} using the 'Transition action'.

We'll hopefully make this easier in future, but we've got quite a few higher priority items in our backlog currently.

Cheers,
Andreas

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Mark Markov Community Champion Jul 05, 2018

Hello @Sebastian Petruschat

If documentation is correct, it should work.

I would advise you to raise request to Automation support, because i didnt see many codebarrel guys on community :)

And you can try some workarounds, like create branched rule, that will checks prevous status 

{{#changelog.status}}{{fromString}}{{/}}

and do direct transition based on status.

Hello @Mark Markov

I tried that, too. Unfortunately it doesn't work. In the audit log it always says that the issue doesn't match the compare condition...

I'll try the Automation support then.

Thanks.

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