Tomcat goes offline on its own

We are running JIRA locally on a Windows Server 2012 R2. Sometimes in the morning users reports JIRA is not available. When we look at the app server, Tomcat is not running.

Is there a good way to check what could caused this issue?

Thank you,

Fred

2 answers

0 vote
Gaston Valente Community Champion Mar 15, 2017

Fred,

Yes, the first great place to look is the JIRA log and the support tools:

https://confluence.atlassian.com/support/log-scanner-and-scheduled-log-scanner-790796841.html

https://confluence.atlassian.com/jira/where-are-the-application-server-logs-16121981.html

Are you running the app as a service or from the executable?

0 vote

What do the log files say happens to stop it?

Check atlassian-jira.log, that may have something, but the more likely place is the catalina.out

There are 2 types of error messages. But both appears in the log when the app is still running properly. So, I don't think they are the issue.

 

2017-03-09 08:21:51,553 http-nio-8080-exec-10 WARN fwang 501x10x1 2wfwhd 10.42.10.5:57683,127.0.0.1 /secure/Dashboard.jspa [c.a.upm.pac.PacClientImpl] Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException: org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: connect timed out

 

2017-03-09 08:21:36,271 http-nio-8080-exec-10 ERROR fwang 501x10x1 2wfwhd 10.42.10.5:57683,127.0.0.1 /secure/Dashboard.jspa [c.a.g.r.internal.http.HttpClientFetcher] Unable to perform a request to: https://imitsjira.phsa.ca/rest/gadgets/1.0/g/messagebundle/und/gadget.common%2Cgadget.issuetable%2Cgadget.assignedtome%2Cgadget.issuetable.common
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1949)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:302)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:296)

Both of those are about reaching external systems, I wouldn't expect them to stop the server.

Try looking around in the Windows event logs if something causes the pid to get killed it might not log anything.

I got an error on this webpage saying something about I can only post once or twice every 24 hours, so I guess I have to make every word couts:

Tomcat went offline this morning again.

Last entries on catalina.2017-03-15.log before Tomcat is offline:

15-Mar-2017 17:02:51.406 WARNING [http-nio-8080-exec-20] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:03:02.984 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/gadget/1.0/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:07:24.308 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:09:39.086 WARNING [http-nio-8080-exec-16] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/1/create/16, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:15:57.960 WARNING [http-nio-8080-exec-14] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/44, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:20:06.387 WARNING [http-nio-8080-exec-25] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:20:12.684 WARNING [http-nio-8080-exec-4] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:20:31.519 WARNING [http-nio-8080-exec-1] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:20:50.493 WARNING [http-nio-8080-exec-23] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:21:14.022 WARNING [http-nio-8080-exec-6] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:21:23.638 WARNING [http-nio-8080-exec-21] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:21:36.279 WARNING [http-nio-8080-exec-8] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:21:46.013 WARNING [http-nio-8080-exec-15] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:10.651 WARNING [http-nio-8080-exec-12] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:14.780 WARNING [http-nio-8080-exec-14] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:18.951 WARNING [http-nio-8080-exec-3] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:20.488 WARNING [http-nio-8080-exec-23] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/jddap/1.0/attachment, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:26.535 WARNING [http-nio-8080-exec-21] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:23:35.270 WARNING [http-nio-8080-exec-1] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/activity-stream/1.0/preferences?_=1489623815520, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:24:25.037 WARNING [http-nio-8080-exec-18] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/user/login, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:26:46.408 WARNING [http-nio-8080-exec-10] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:26:50.022 WARNING [http-nio-8080-exec-9] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:26:58.944 WARNING [http-nio-8080-exec-1] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:30:58.631 WARNING [http-nio-8080-exec-25] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.
15-Mar-2017 17:31:07.897 WARNING [http-nio-8080-exec-3] com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters A servlet request, to the URI https://imitsjira.phsa.ca/rest/servicedesk/1/customer/pages/portal/7/create/51, contains form parameters in the request body but the request body has been consumed by the servlet or a servlet filter accessing the request parameters. Only resource methods using @FormParam will work as expected. Resource methods consuming the request body by other means will not work as expected.


Last Entries on access_log.2017-03-15

127.0.0.1 1081x10475x1 - [15/Mar/2017:18:01:08 -0700] "POST /rest/webResources/1.0/resources HTTP/1.1" 200 1068 62 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "ceil7h"
127.0.0.1 1081x10476x1 - [15/Mar/2017:18:01:08 -0700] "GET /rest/scriptrunner/1.0/message?_=1489626068900 HTTP/1.1" 204 - 0 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "ceil7h"
127.0.0.1 1081x10477x1 - [15/Mar/2017:18:01:08 -0700] "POST /rest/webResources/1.0/resources HTTP/1.1" 200 65 0 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "ceil7h"
127.0.0.1 1081x10478x1 - [15/Mar/2017:18:01:17 -0700] "POST /login.jsp HTTP/1.1" 302 - 110 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "ceil7h"
127.0.0.1 1081x10479x1 BART_HRCM [15/Mar/2017:18:01:17 -0700] "GET / HTTP/1.1" 302 - 15 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10480x1 BART_HRCM [15/Mar/2017:18:01:17 -0700] "GET /servicedesk/customer/portals HTTP/1.1" 200 14419 125 "https://imitsjira.phsa.ca/login.jsp" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10481x1 BART_HRCM [15/Mar/2017:18:01:17 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 1556 266 "https://imitsjira.phsa.ca/servicedesk/customer/portals" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10482x1 BART_HRCM [15/Mar/2017:18:01:18 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/portals" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10483x1 BART_HRCM [15/Mar/2017:18:01:30 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 3697 78 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10484x1 BART_HRCM [15/Mar/2017:18:01:33 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10485x1 BART_HRCM [15/Mar/2017:18:01:39 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 18528 110 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7/create/51" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10486x1 BART_HRCM [15/Mar/2017:18:01:43 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7/create/51" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10487x1 BART_HRCM [15/Mar/2017:18:01:45 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 3586 63 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10488x1 BART_HRCM [15/Mar/2017:18:01:48 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 16 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10489x1 BART_HRCM [15/Mar/2017:18:01:50 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 2680 47 "https://imitsjira.phsa.ca/servicedesk/customer/portals" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10490x1 BART_HRCM [15/Mar/2017:18:01:50 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 1556 234 "https://imitsjira.phsa.ca/servicedesk/customer/portals" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10491x1 BART_HRCM [15/Mar/2017:18:01:53 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/portals" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10492x1 BART_HRCM [15/Mar/2017:18:01:57 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 3697 62 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1081x10493x1 BART_HRCM [15/Mar/2017:18:01:58 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 0 "https://imitsjira.phsa.ca/servicedesk/customer/portal/7" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1082x10494x1 BART_HRCM [15/Mar/2017:18:02:04 -0700] "POST /rest/servicedesk/1/customer/models HTTP/1.1" 200 3510 265 "https://imitsjira.phsa.ca/servicedesk/customer/user/requests?status=open" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1082x10495x1 BART_HRCM [15/Mar/2017:18:02:08 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/user/requests?status=open" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1082x10496x1 BART_HRCM [15/Mar/2017:18:02:26 -0700] "GET /servicedesk/customer/user/logout?atl_token=BLQK-XBZ9-366S-69KJ|05cb0ec85a21ce4e1ea2d7bcddc22494e583919b|lin HTTP/1.1" 204 - 15 "https://imitsjira.phsa.ca/servicedesk/customer/user/requests?status=open" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "7zj5bx"
127.0.0.1 1082x10497x1 - [15/Mar/2017:18:02:26 -0700] "GET /servicedesk/customer/user/login?destination=user%2Frequests%3Fstatus%3Dopen HTTP/1.1" 200 11646 62 "https://imitsjira.phsa.ca/servicedesk/customer/user/requests?status=open" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "8kppgm"
127.0.0.1 1082x10498x1 - [15/Mar/2017:18:02:27 -0700] "POST /rest/analytics/1.0/publish/bulk HTTP/1.1" 200 - 16 "https://imitsjira.phsa.ca/servicedesk/customer/user/login?destination=user%2Frequests%3Fstatus%3Dopen" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/56.0.2924.87 Safari/537.36" "8kppgm"


Last entries on atlassian-jira-security.log

2017-03-15 18:05:07,359 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [m7a00] destroyed for 'anonymous'
2017-03-15 18:11:07,507 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [can6] destroyed for 'anonymous'
2017-03-15 18:15:07,605 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [bjvojb] destroyed for 'RBS_HCM'
2017-03-15 18:32:08,082 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1iji47i] destroyed for 'Pamela.Hinada'
2017-03-15 18:37:08,202 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1pn7uhv] destroyed for 'anonymous'
2017-03-15 18:42:08,287 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [14u6o57] destroyed for 'rrosario2'
2017-03-15 18:49:08,752 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [97yavg] destroyed for 'anonymous'
2017-03-15 18:54:08,935 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1vvksc2] destroyed for 'spugh'
2017-03-15 19:03:09,346 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [8kppgm] destroyed for 'anonymous'
2017-03-15 19:17:09,954 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [i8hcgs] destroyed for 'Jason.Hannula'
2017-03-15 20:01:11,704 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [tvowlp] destroyed for 'fwang'
2017-03-15 20:55:13,129 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [ytjoy6] destroyed for 'dappleton'
2017-03-15 21:43:14,430 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1vne07g] destroyed for 'Peter.Law'
2017-03-15 21:44:14,451 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [b6symx] destroyed for 'RBS_FSCM'
2017-03-15 22:24:15,993 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [s93nln] destroyed for 'Pamela.Hinada'
2017-03-15 22:31:16,239 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [r5uvqv] destroyed for 'BART_HRCM'

Just want to point out that we are running 64-bit Windows Server 2012 R2 with 32-bit JIRA.

Windows Event Viewer did not log anything match keyword "jira" or "tomcat".

Those are normal processing warnings and errors. 

If your catalina.out just stops dead, then it's your operating system killing it. 

Hi Nic, when you say catalina.out, are you referring to the catalina.yyyy-mm-dd.log files?

No, you need to be reading the current log - the catalina.out and atlassian-jira.log I said before. 

I'm not sure why you even looked at the historical ones.

@Nic Brough [Adaptavist] there is no catalina.out in Windows for some unknown reason to me at least.

Fred look at the stdout file as well. Meaning the last one updated but like I said before check the Windows event log since it seems something is killing the PID cleanly. 

Usual suspect is HIDs but you need to check whats going on in Windows around the time when your instance is terminated.

Hmm, I assumed there was, because there is on the Windows box I looked at, and it would be stupid not to have a current log somewhere logical.  But that's just my opinion (and yet another good reason not to use windows)

Agreed I do not know why but seem like the write a daily file so at least the log rotation is more effecient ;) 

But I guess default the stdout should contain whats needed if its not the OS killing the PID.

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