Timereports plugin stopped working

Henrich Horváth
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March 4, 2024

Opening https://xyz.atlassian.net/plugins/servlet/ac/timereports/timereports-system calls POST 

which returns 

{
"statusCode": "409 CONFLICT",
"message": "User is not enrolled in message 'dark-mode-benefits-modal'",
"errors": []
}

2 answers

1 vote
Mohanraj Thangamuthu
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Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2024

Hello, Good day. Are you still facing this issue ?

Carlos Eduardo
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May 28, 2024

I'm facing with this problem!

jira-error-409.png

I can normally use the Tempo plugin in Microsoft Edge, but on Google Chrome I can't point hours or view the notes of the month!

Can you help me?

0 votes
Emma Willis
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May 15, 2024

My team is also seeing this issue. Our plugin page won't load for users and just shows a popup saying "Something's gone wrong", with several errors:

All of these network requests result in error 409 "user not enrolled":

my-app.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/dark-mode-benefits-modal/start

my-app.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/jsw-end-user-activated-confluence_v2/start

my-app.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/jsw-end-user-activated-jsm_v2/start

my-app.atlassian.net/gateway/api/engage-targeting/api/v2/user/messages/jsw-end-user-activated-jpd_v2/start

 

There are also a console error saying:


Refused to frame because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'".

 

Any guidance would be appreciated 

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