Time took from open to close?

In service desk, is there a way to find out the time taken for an issue to transition from open to closed?

2 answers

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Alex Christensen Community Champion Jan 11, 2018

You could create an SLA for this. Start the SLA timer when the issue is created, then stop the timer when the issue is changed to the "Closed" status or whenever a resolution is set.

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Alexey Matveev Community Champion Jan 11, 2018

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